December 2019
Interesting Year for Hotels, Resorts, Inns & Bed & Breakfasts | Ep. #174
. . This has been an interesting year. Do you want to know what’s coming up in the future? Welcome to another edition of hospitality property school. I am your instructor, Gerry MacPherson . . [...]
Why Great Employees Quit | Ep. #173
. . Are you losing great employees and are not sure why? The answer might be some of your rules. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . [...]
November 2019
Hotel Questionnaire – The Right Survey Questions to Ask | Ep. #172
. . How can you find out what your customers want? Using surveys (the right way!) can lead to more bookings. I am going to share the right questions to ask. Welcome to another edition [...]
Renewable Energy – For Hotels, Resorts, Inns & Bed & Breakfasts | Ep. #171
. . Investing in renewable & eco-friendly resources for hospitality properties used to be a luxury, but is now, not only is it necessary, it can help you improve your properties overall profit and patronage. [...]
Must Have Hotel, Resort, Inn & Bed & Breakfast Resources | Ep. #170
. . Are you looking for a way to make your life as a hotelier/innkeeper easier, increase your bookings and improve your bottom line? Well then don’t go anywhere because I have the answer for [...]
15 Ways to Become the Best Front Office Manager | Ep. #169
. . A successful front office manager requires a perfect mixture of skilful hospitality & tight organizational skills, never settling for less than A +. I going to show you what you have to do [...]