November 2020
Housekeeping – It’s Crucial to Your Property | Ep. #221
. . Housekeeping departments play a critical role in your property's success. I’m going to show you how to recognize the importance of your housekeepers so they will want to enhance your guest experience. Welcome [...]
Front Office Manager – 18 Ways to Become the Best | Ep. #220
. . A successful front office manager requires a perfect mixture of skillful hospitality & tight organizational skills, never settling for less than A +. I going to show you what you have to do [...]
Fire an Employee – The Right & Wrong Ways | Ep. #219
. . Unproductive or poor employees can be a detriment but firing them can be very difficult. Here are tips to professionally, gracefully and safely fire an employee. Welcome to another edition of Hospitality Property [...]
The Best Ways to Upsell | Ep. #218
. . For many, upselling is a dirty word but if you want to be able to offer your guests amazing experiences, learning ways to upsell is a step in the right direction and can [...]
How to Give Customer Service Your Guests Will Treasure | Ep. #217
. . If you operate a hotel, resort, inn or bed and breakfast your number one priority for success is offering great customer service along with an unforgettable guest experience. Here are some basics to [...]
October 2020
Customer Complaints – How to Handle Them | Ep. #216
. . Have you ever had a hotel, resort, inn or bed and breakfast guest standing in front of you complaining and you were not quite sure how to handle it? Let me share with [...]