Going Green Solutions-How to Make Your Property Eco-Friendly | Ep. #182

. . Is your hospitality property living up the sustainable efforts your guests expect? If so, Excellent! If not, I will show you how to create a place where every guest feels welcome. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Investing in renewable & eco-friendly resources for hospitality properties used to be a luxury, but now is necessary. Today, it can help you improve your properties overall profit and patronage. Renewable [...]

Going Green Solutions-How to Make Your Property Eco-Friendly | Ep. #1822020-06-30T15:10:08+02:00

Smart Access Solutions – Hotels-Resorts-Inns | Ep. #181

. . Do you like doors that are hard to open or loud? Neither do your guests. Stay with me to find out how to solve this problem. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . What does every hospitality property need to offer? Near the top of the list has to be convenience and security. How can hospitality properties evolve? With smart access solutions. Hospitality properties are more than just bricks [...]

Smart Access Solutions – Hotels-Resorts-Inns | Ep. #1812020-02-28T07:27:00+01:00

Room Technology for Hospitality Properties | Ep. 180

. . What to enhance your guest experience but not sure where to start? Today, I’m starting a brand new series of episodes of ways to enrich your guests stay while growing your business. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . This episode is going to be the first in a series of episodes about ways to enhance your guest’s experiences. I will be going into great detail on some topics [...]

Room Technology for Hospitality Properties | Ep. 1802020-02-10T09:20:24+01:00

21 Habits of Successful People | Ep. #179

. . Life is 10% what happens and 90% of how you react to it. I will share with you 21 habits of successful people and how they react. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Here’s an interesting fact, Nearly all successful people have similar habits. You may not have recognized them, so I’m going to share with you a list of twenty-one of the most common habits of successful [...]

21 Habits of Successful People | Ep. #1792020-05-15T15:30:18+02:00

You’re invited! | Ep. #178

. . Does this sound like you? You are operating your hotel, resort, inn or bed and breakfast and you think things are going well but you feel they could be better. Let me share with you how you can find out. Welcome to another edition of hospitality property school. I am your instructor, Gerry MacPherson. . . Does your hotel, resort, inn or bed and breakfast lack the consistency you feel you deserve? . Are you not getting the [...]

You’re invited! | Ep. #1782020-02-10T09:41:19+01:00

What Was Popular in 2019? | Ep. #177

. . We are into 2020, but what was popular in 2019? Stay here with me and I will share with you the top ten episodes for hospitality property owners and managers last year. Welcome to another edition of hospitality property school. I am your instructor, Gerry MacPherson. . <. Thank you for joining me for a very special instalment recapping the top 10 episodes of 2019. I like this episode because it gives me the opportunity to take stock [...]

What Was Popular in 2019? | Ep. #1772020-12-10T12:45:42+01:00

Hotel, Resort & Bed and Breakfast Trends for 2020 | Ep. #175

. . So we are into a new decade. What do we have to look forward to in the hospitality property industry? Stay with me and I’ll tell you. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . We here at Keystone HDC, we want to wish you a Happy New Year and take a few moments to explore upcoming hospitality property trends in order to help you lay the foundation for your [...]

Hotel, Resort & Bed and Breakfast Trends for 2020 | Ep. #1752020-02-10T09:58:03+01:00

Interesting Year for Hotels, Resorts, Inns & Bed & Breakfasts | Ep. #174

. . This has been an interesting year. Do you want to know what’s coming up in the future? Welcome to another edition of hospitality property school. I am your instructor, Gerry MacPherson . . Since our founding in 2012, we have been very fortunate to have been able to help many hospitality properties worldwide grow their business with organizational assistance, employee development, marketing and ways to review their own hotels, resorts, inns and bed & breakfasts. . This year, [...]

Interesting Year for Hotels, Resorts, Inns & Bed & Breakfasts | Ep. #1742020-02-28T07:11:07+01:00

Why Great Employees Quit | Ep. #173

. . Are you losing great employees and are not sure why? The answer might be some of your rules. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . There are hospitality property owners and managers out there who are doing things the way it always has been done because that is the way it has always been done. Over the years, these owners or managers might have driven their best people away [...]

Why Great Employees Quit | Ep. #1732020-02-13T12:59:10+01:00

Hotel Questionnaire – The Right Survey Questions to Ask | Ep. #172

. . How can you find out what your customers want? Using surveys (the right way!) can lead to more bookings. I am going to share the right questions to ask. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Today, I am going to look at the right survey questions to ask and how to write them. . The first thing is you have to know how well you really know your [...]

Hotel Questionnaire – The Right Survey Questions to Ask | Ep. #1722020-02-18T10:52:05+01:00