Video Content Marketing – Why It’s Imperative for Your Hospitality Property | Ep. #227

. . As the world begins to open up over the next year, video content marketing is going to be a priority if you want to stand out. Stay with me to find out why you need video and an easy way for you to benefit. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Introduction to Video Content Marketing Okay, I want you to use your imagination. Imagine you want to get [...]

Video Content Marketing – Why It’s Imperative for Your Hospitality Property | Ep. #2272021-02-02T13:03:41+01:00

Room Technology for Hotels, Resorts, Inns & Bed & Breakfasts | Ep. #226

. . The future is upon us and room technology is your next step. As much as we would like to think the old ways are the best, your guest will beg to differ. Let me explain Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Introduction Greater personalization in your hospitality property, your hotel, resort, inn or bed and breakfast, makes customers feel appreciated, not just another anonymous statistic on the balance [...]

Room Technology for Hotels, Resorts, Inns & Bed & Breakfasts | Ep. #2262021-01-16T12:24:57+01:00

A Good Night’s Sleep – How to Improve My Guests Experience | Ep. #225

. . It does not matter if we are travelling for pleasure or business, there are times when getting a good night’s sleep can be a taxing proposition. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Introduction I have always said, . “At a basic minimum, every hospitality property has to provide a clean facility and a comfortable bed.” . At some point, we are all hospitality property guests, whether it be [...]

A Good Night’s Sleep – How to Improve My Guests Experience | Ep. #2252021-01-15T15:30:38+01:00

10 Most Popular Episodes of 2020 | Ep. #224

. . This has been an unprecedented year for the hospitality property industry but here at Hospitality Property School, we have seen the want to learn has not diminished. I will share with you the top 10 most popular episodes of 2020. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . This has been an insanely, crazy year, but it is time for our annual look back at the Hospitality Property School 10 [...]

10 Most Popular Episodes of 2020 | Ep. #2242020-12-14T04:07:50+01:00

Guest Expectations – Preparing for Post Covid-19 | Ep. #223

. . During & post Covid-19 is a new era for the hospitality property industry and guest expectations and properties are going to have to re-evaluate the way they conduct business in order to survive. Here is what you need to know. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Why People will Book Based on a report by SevenRooms, a reservation system company, as things are today, Americans planning to book [...]

Guest Expectations – Preparing for Post Covid-19 | Ep. #2232020-12-14T15:06:04+01:00

Make Your Environmental Program a Reality | Ep. #222

. . Without an environmental program in place, hospitality properties can be very wasteful and consume a huge amount of resources. But don’t panic, I’ll show you how you can turn that around. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Introduction Without a program in place, hospitality properties can be very wasteful and consume a huge amount of resources but don’t panic, many greening initiatives are not expensive to implement and [...]

Make Your Environmental Program a Reality | Ep. #2222020-12-12T15:43:21+01:00

Housekeeping – It’s Crucial to Your Property | Ep. #221

. . Housekeeping departments play a critical role in your property's success. I’m going to show you how to recognize the importance of your housekeepers so they will want to enhance your guest experience. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Introduction When visiting any property, at the absolute minimum I expect two things: A comfortable bed and . A clean building . Nothing sends a stronger message than a spotless [...]

Housekeeping – It’s Crucial to Your Property | Ep. #2212020-12-05T14:28:53+01:00

Front Office Manager – 18 Ways to Become the Best | Ep. #220

. . A successful front office manager requires a perfect mixture of skillful hospitality & tight organizational skills, never settling for less than A +. I going to show you what you have to do to be a successful front office manager. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Introduction In any hospitality property, first impressions are everything. The way your front desk staff greets and attends to guests can [...]

Front Office Manager – 18 Ways to Become the Best | Ep. #2202020-11-23T15:35:22+01:00

Fire an Employee – The Right & Wrong Ways | Ep. #219

. . Unproductive or poor employees can be a detriment but firing them can be very difficult. Here are tips to professionally, gracefully and safely fire an employee. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Introduction If you're an independent hotel, resort, inn or bed and breakfast owner or manager and you're having a problem with an employee, you have two choices: You can try to work with them, and help [...]

Fire an Employee – The Right & Wrong Ways | Ep. #2192020-11-23T12:29:15+01:00

The Best Ways to Upsell | Ep. #218

. . For many, upselling is a dirty word but if you want to be able to offer your guests amazing experiences, learning ways to upsell is a step in the right direction and can increase your bottom line learning. Let me share ways for you to improve your upsells. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Why Should You Want to Learn Why to Upsell? Upselling will make your guests [...]

The Best Ways to Upsell | Ep. #2182020-11-23T12:27:52+01:00