Strategies to Improve Your Guest’s Experience | Ep. #247
. . Why is selling an experience more important than just selling rooms? Stay with me and I’ll explain why and how to improve your guest’s experience. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . After decades of touting their vast array of in-room amenities, fitness centers, pools and large-screen TVs, many hospitality property marketers have become too self-indulgent and product-focused to recognize that it’s what happens outside of the property that [...]