December 2013
Is it a Good Idea to Conduct Customer Surveys?
Is customer satisfaction is essential to the survival of your business? How do you find out whether your customers are satisfied? In this video we are going to take a look at customer surveys. [...]
November 2013
5 More Tips for Successfully Handling Customer Complaints
Are to handling customer complaints properly important to your company? Today we'll look at 5 more ways for successfully handling customer complaints, so let’s begin where we left off at our last video. Click Here for [...]
Why is it Important to Handle Customer Complaints?
6 Reasons Why Handling Customer Complaints are Important Click Here for Audio Version of this Post In the last podcast I talked about the 5 most common types of complaining customers and how to [...]
5 Most Common Types of Complaining Customers & How to Handle Them
Have you ever had a customer standing in front of you complaining not sure how to handle it? How do you decide the type of customer you are dealing with before deciding on a plan [...]
Hospitality Property Trends of the Future Continued
We are going to continue looking at trends in the hospitality property industry. Some of these are things you may already be doing but if not, they might be food for thought. Click Here for [...]
October 2013
What are Future Trends of the Hospitality Industry?
In the past we have looked at such topics that have included the importance of mission statements, setting up your organization, ways to wow your customers, and ways to make your property unique. These are [...]