May 2016
Staff Training for your Hotel
Staff Training for your Hotel Is a staff training a priority in your organization? Do you have a training procedure in place for new staff? Do you offer on-going training for your current staff? [...]
How to Write Quality Content for a Hospitality Property
How to Write Quality Content for a Hospitality Property With the popularity and growth of Airbnb, many hospitality property owners are realizing that their competition is increasing daily and that the old traditional ways of [...]
April 2016
Video Marketing for Business
Video Marketing for business is more and more important. Do you watch videos, if available when checking out a product or a service? Are you using video to market your property? Do you know how [...]
Ways to Become the Best Hotel Front Office Manager
Ways to Become the Best Hotel Front Office Manager In a hotel, first impressions are everything. The way your front desk staff greets and attends to customers can make or break the image of [...]
March 2016
Strategies for Practicing a Successful Mindset
You may have heard that adopting an effective mindset may be a major step to your ability to succeed. Perhaps it’s really the only factor as your mindset drives everything else. But what does that [...]
10 Best Customer Service Moments Ever
At the end of the day, life is a collection of experiences, most of them to do with people. Through my years of traveling, I’ve been privileged to encounter kindnesses in many forms from many [...]