17 Benefits of Owning a Bed and Breakfast | Eps. #299

I’m often asked, “What are the benefits of owning a bed and breakfast?”. Stay with me and I’ll share 17 benefits you need to know. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . A bed and breakfast is a short-term lodging that offers guests the opportunity to enjoy a home-like setting with a morning breakfast included. . This type of business is normally private family homes, most of which also have [...]

17 Benefits of Owning a Bed and Breakfast | Eps. #2992022-06-29T12:35:54+02:00

Starting a Bed and Breakfast 2022 | Ep. #298

What do you have to do when starting a bed and breakfast and do you have the necessary traits to be successful? In this episode, I’ll look at what you need to succeed. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Today's episode is going to be the first in a series over the next few weeks about starting a bed and breakfast. . Most people associate a bed and breakfast [...]

Starting a Bed and Breakfast 2022 | Ep. #2982022-06-22T10:51:59+02:00

How to Research Your Blog Articles

I last posted an article called the “Write About Things You Know Nothing About & Be an Authority”. That was just the beginning. It was about how to attract guests to your property by using a blog; highlighting the best of what you & your region have to offer all the while sounding like an authority. In the post I reviewed ideas of the type of things you could write about: About you Your hospitality properties history The region’s history [...]

How to Research Your Blog Articles2016-10-05T10:12:07+02:00

Hospitality Properties are Facing Major Challenges

Hospitality Properties are Facing Major Challenges As a property owner/manager in the hospitality industry, you know that your business is susceptible to many unexpected changes like political unpredictability, pollution's, natural catastrophes, disease etc. that can be difficult, if not impossible to control. There are also many changes that take place that can be controlled not only to help you stay competitive but to ensure you have your fair share of the market. Tourism is one of the largest industries [...]

Hospitality Properties are Facing Major Challenges2016-09-30T07:00:11+02:00

How to Give Your Organizational Structure a JumpStart

I have heard this same story may times. The idea of starting your own Independent Hotel or Bed & Breakfast had been on your mind for a long time. Being your own boss sounded appealing and you visualised yourself chit-chatting with customers, sharing stories, being known far and wide as the kindly innkeeper. It was a delightful and starry-eyed image. Now that you have taken the leap and you own your own Independent Hotel or Bed & Breakfast, [...]

How to Give Your Organizational Structure a JumpStart2016-09-01T12:47:13+02:00

Mistakes You are Making with Your Brand

Are you at the point with your business that you know branding is important but that you’re so far behind that you don’t know where to start? You probably have questions about what to do and how to do it. This cyclical mindset is one that troubles more people in the hotel and Bed & Breakfast industry than are willing to admit. Fortunately, there are a few steps you can take to build your brand. The following are some of [...]

Mistakes You are Making with Your Brand2016-03-03T04:47:27+01:00

14 Ways to WOW Your Customers

How often do you think about how to “WOW Your Customers”? If you have customers say WOW about your property and its service every day, then you are the right track and you don't need to read this post. If not, then I have 14 Ways to WOW Your Customers so they want to return. The essence of being a great host is showing your guests you care, great customer service and that they are your number one concern. I have [...]

14 Ways to WOW Your Customers2015-12-02T14:34:53+01:00

Do You Think You’re a Good Example For Your Hotel Employees?

Are you a good example for your Bed & Breakfast or Hotel Employees? If you have a organisational strategy in place, are relaxed with all your guests and also have taken time to employ great employees, your work ethic will reflect on your Bed & Breakfast or Hotel Employees and your day-to-day operation. If you're disorderly, always late or feel lackluster at the workplace, it will also reflect on your staff and your day-to-day operation. So, exactly what does this suggest? The work [...]

Do You Think You’re a Good Example For Your Hotel Employees?2015-12-02T15:19:18+01:00

Bad Policies That Push Amazing Employees Away

Do you know what I find interesting? How many independent hotel and bed & breakfast owners continue to have and enforce bad policies. It’s 2015 and I have met many hospitality property owners who manage their staff like it is the 1960’s. The arguments varied but many I have spoken with have told me they treat their employees exactly the same way they were treated when they began their work careers. If you remember back to the 50’s, 60’ and [...]

Bad Policies That Push Amazing Employees Away2015-12-02T15:45:38+01:00

How to Find and Retain Great Employees

Are you a proprietor of an Independent Hotel or Bed & Breakfast? Do you have a problem finding great employees? Do you feel like you would need to clone yourself to get everything done the way you like? Unfortunately, we do not reside in a perfect world; cloning isn't a scientific option and usually there's not sufficient time in a day for you to handle all aspects of your property. There are times you will require help. [...]

How to Find and Retain Great Employees2016-09-26T05:47:55+02:00