I last posted an article called the “Write About Things You Know Nothing About & Be an Authority”. That was just the beginning. It was about how to attract guests to your property by using a blog; highlighting the best of what you & your region have to offer all the while sounding like an authority. In the post I reviewed ideas of the type of things you could write about: About you Your hospitality properties history The region’s history [...]
I have heard this same story may times. The idea of starting your own Independent Hotel or Bed & Breakfast had been on your mind for a long time. Being your own boss sounded appealing and you visualised yourself chit-chatting with customers, sharing stories, being known far and wide as the kindly innkeeper. It was a delightful and starry-eyed image. Now that you have taken the leap and you own your own Independent Hotel or Bed & Breakfast, [...]
Ways to Become the Best Hotel Front Office Manager In a hotel, first impressions are everything. The way your front desk staff greets and attends to customers can make or break the image of your hotel. And like every good leaders, a front office manager leads from the front. If you can develop into a good manager, it is possible to lead by example and your staff will get the right knowledge and training from you to succeed in [...]
You may have heard that adopting an effective mindset may be a major step to your ability to succeed. Perhaps it’s really the only factor as your mindset drives everything else. But what does that really mean, to guide with a successful mindset? In the day-to-day of life and business, how does one keep a successful mindset amidst conflict, demanding clients, chaos and responsibility? I'm able to guarantee something you may experience being a business owner - change. The path [...]
At the end of the day, life is a collection of experiences, most of them to do with people. Through my years of traveling, I’ve been privileged to encounter kindnesses in many forms from many people. Here, I’m sharing my 10 Best Customer Service Moments Ever. 1. The American and Southeast Asian teams of Ritz Carlton.I was planning a New Year’s surprise for my parents who were in Southeast Asia at the time. Because our family wouldn’t be spending [...]
Effectively marketing and care of your hotel or bed and breakfasts online reputation is very important to the success of your business and you can help improve by following these into 9 significant details. Keep your Website Design Simple A business website layout can be crucial to the success of your online appearance and often websites are overlooked when it comes to trying to present a property’s persona. Although it’s great to include as much information as possible on [...]
Are you at the point with your business that you know branding is important but that you’re so far behind that you don’t know where to start? You probably have questions about what to do and how to do it. This cyclical mindset is one that troubles more people in the hotel and Bed & Breakfast industry than are willing to admit. Fortunately, there are a few steps you can take to build your brand. The following are some of [...]
Do you have a hotel restaurant at your property that sits empty most of the day? Do the local population patronize your hotel restaurant? Would you like extra income from your hotel restaurant help your bottom line? This will be hard to achieve but if you make sure the menu is realistic and stay consistent, you might have a chance at additional profit. So let look at a list of some ways you can make this work. Create a [...]
How often do you think about how to “WOW Your Customers”? If you have customers say WOW about your property and its service every day, then you are the right track and you don't need to read this post. If not, then I have 14 Ways to WOW Your Customers so they want to return. The essence of being a great host is showing your guests you care, great customer service and that they are your number one concern. I have [...]
Are you a good example for your Bed & Breakfast or Hotel Employees? If you have a organisational strategy in place, are relaxed with all your guests and also have taken time to employ great employees, your work ethic will reflect on your Bed & Breakfast or Hotel Employees and your day-to-day operation. If you're disorderly, always late or feel lackluster at the workplace, it will also reflect on your staff and your day-to-day operation. So, exactly what does this suggest? The work [...]
