When welcoming new guests, have you ever wondered … Will they return?
And if your guests don’t return, do you know Why?
One reason might be your customer service.
You want to ensure that your guests have an incredible experience and by this, I don’t mean clean room and bedclothes; friendly staff; easily accessible; and good food. This should be automatic. It should be because of service above and beyond, service they want to talk to their friends about
In this video we look at reason Lack of Customer Service will Hurt Your Business and some ways to Improve You’re your Customer Service and in turn Your Patronage and Profit.
In 3 days we will be launching the Hospitality Property School Group.
We are so excited that we want to give you the opportunity to get on the Early Bird List and Save!
Don’t miss out, click the link to save YOUR spot on the list.
Gerry MacPherson is a travel authority and partner at Keystone Hospitality Development Consulting. With over two decades of Hotel and Bed & Breakfast visitation experience, Gerry knowledge has given him a unique insight into the wants, needs and requirements of individual and group travellers, as well as management and employees.