I last posted an article called the “Write About Things You Know Nothing About & Be an Authority”. That was just the beginning. It was about how to attract guests to your property by using a blog; highlighting the best of what you & your region have to offer all the while sounding like an authority. In the post I reviewed ideas of the type of things you could write about: About you Your hospitality properties history The region’s history [...]
How to attract guests to your property by highlighting the best of what you & your region have to offer using a blog, and sound like an authority. It’s at this point where I have heard many hospitality property owners say, “Sure, that sounds easy enough, but I don’t have a clue about what to write and I’m not an authority on many topics.” Here are a few ideas of the type of things you can write about: [...]
Hospitality Properties are Facing Major Challenges As a property owner/manager in the hospitality industry, you know that your business is susceptible to many unexpected changes like political unpredictability, pollution's, natural catastrophes, disease etc. that can be difficult, if not impossible to control. There are also many changes that take place that can be controlled not only to help you stay competitive but to ensure you have your fair share of the market. Tourism is one of the largest industries [...]
I have heard this same story may times. The idea of starting your own Independent Hotel or Bed & Breakfast had been on your mind for a long time. Being your own boss sounded appealing and you visualised yourself chit-chatting with customers, sharing stories, being known far and wide as the kindly innkeeper. It was a delightful and starry-eyed image. Now that you have taken the leap and you own your own Independent Hotel or Bed & Breakfast, [...]
Do you imagine leaving your current job with the romantic idea of operating your own Inn or Hotel? Do you feel you would need Hotel Training? Do you know where to start? You should start by asking yourself a couple of other questions. Where is the ideal location for my hospitality property? What employees are going to be required? How am I going to find guests? How can I get them to return? These questions are just to [...]
Training Your Brain to Learn Faster Jill Konrath says it’s the number one competitive advantage for salespeople today. What is "it"? No, it's not having the firmest handshake or the sharpest suit. You might have an extremely engaging phone persona, but that won’t ultimately set you apart in Jill’s book. Your social selling prowess? Nope, not that either. To Jill, the one and only skill that can truly give you the edge is rapid learning. Much of sales [...]
Photography and Your Hospitality Property For this post I want you to start by using your imagination. Imagine you have a few days to yourself and you want to get away, to a hotel or bed & breakfast just to unwind. You go to your favourite hospitality booking engine and start looking for a place. You find a location and a property that looks promising. You go through the booking procedure only to find out the hotel is full [...]
How to Write Quality Content for a Hospitality Property With the popularity and growth of Airbnb, many hospitality property owners are realizing that their competition is increasing daily and that the old traditional ways of marketing might not be enough. With the percentage of people going to their smartphones for information, it is obvious that a successful hospitality property should build a customer list and that social media has to be an intrigue part of any Bed & Breakfast, Hotel, [...]
At the end of the day, life is a collection of experiences, most of them to do with people. Through my years of traveling, I’ve been privileged to encounter kindnesses in many forms from many people. Here, I’m sharing my 10 Best Customer Service Moments Ever. 1. The American and Southeast Asian teams of Ritz Carlton.I was planning a New Year’s surprise for my parents who were in Southeast Asia at the time. Because our family wouldn’t be spending [...]
Do you have a hotel restaurant at your property that sits empty most of the day? Do the local population patronize your hotel restaurant? Would you like extra income from your hotel restaurant help your bottom line? This will be hard to achieve but if you make sure the menu is realistic and stay consistent, you might have a chance at additional profit. So let look at a list of some ways you can make this work. Create a [...]
