Are You the Owner of an Independent Hotel or Bed & Breakfast? This Hotel and Bed & Breakfast Video Series will save you Time, Money and Stress.

“How can I get more guests?”
“How can I encourage my guests to come back?”
“How can I organize my company so I don’t have to be there 24/7?”
“How can I find and keep the best employees?”
“How can I market so I reach my target clientele?”
“How does my hospitality property compare to my competition?

Keystone HDC has designed this video series to help answer several questions.

WHAT TO EXPECT WITH OUR HOTEL and BED & BREAKFAST VIDEO SERIES

Proven Methods That You Can Use In Your Business and Your Life

There are many smart independent hotel and bed & breakfast owners who want to be successful in today’s competitive marketplace MUST become master organizers, marketers, persuaders, & salesmen.

How can you find time to accomplish this while running your business… while working a full-time job… while raising a family? Instead of reading 100’s of books, 1000,s of research papers, and wasting time on strategies by so called “experts”, check out Keystone HDC.

Keystone HDC – About Us

Keystone Hospitality Development Consulting (Keystone HDC) are travel authorities that have come together with decades of Hotel and Bed & Breakfast visitation experience. We have spent 1000’s of hotel nights in properties of all sizes and classes worldwide, conducting countless site inspections for a number of world-class tour and travel companies, as well as received feedback from 100,000’s of clients. This data has provided us a unique understanding of the wants, needs and requirements of individual and group travellers, as well as management and employees.

We provide strategies for, and assisted in the growth and development of Independent Hotels and Bed & Breakfasts to develop their own unique brand and goals; as well as increase its patronage and profit while keeping its individual integrity. So, why have we taken on this role? We wish to contribute with patience and care to a strategic vision for every Independent Hotels and Bed & Breakfasts wishing to create a happy and fulfilling experience for their customers and employees.

We will achieve this the Hotel and Bed & Breakfast Video Series by assisting you to:

Help your Independent Hotel or Bed & Breakfast gain a clear vision.
Create your organizational structure.
Brand your property to increase awareness. Incorporate social media plan.
Create an environment so as to be able to hire employees who share your vision.
Expand your Business.

Take Advantage!
Get Your Free
“Customer Service for Independent Hotels or Bed & Breakfasts”
Studies

Are You Feeling Overwhelmed?

Does it look like there are constant obstructions in your way? Does it seem like you have so much to do that you can’t keep them straight? Do you feel like some insane existence is sabotaging you by preventing your progress? Click Here for Audio Version of this Post What is it like when you feel overwhelmed? You can’t keep your thoughts together, every problem is huge, and you feel stress, anxious and have trouble sleeping. You might feel like [...]

Are You Feeling Overwhelmed?2016-01-12T09:14:29+01:00

Is it a Good Idea to Conduct Customer Surveys?

Is customer satisfaction is essential to the survival of your business? How do you find out whether your customers are satisfied? In this video we are going to take a look at customer surveys. So again, how do you find out whether your customers are satisfied? The best way..… ask them. When is the best time to conduct a hotel guest survey? In a perfect world, it is when the experience is fresh in your customers' mind. [...]

Is it a Good Idea to Conduct Customer Surveys?2016-01-12T09:16:19+01:00

5 More Tips for Successfully Handling Customer Complaints

Are to handling customer complaints properly important to your company? Today we'll look at 5 more ways for successfully handling customer complaints, so let’s begin where we left off at our last video. Click Here for Audio Version of this Post Spending Time with Your Customers I have mentioned a couple of times in the past how important it is to be visible with your customers and to be friendly with them. Whenever there is a problem, it should be [...]

5 More Tips for Successfully Handling Customer Complaints2016-01-12T06:38:52+01:00

Why is it Important to Handle Customer Complaints?

6 Reasons Why Handling Customer Complaints are Important Click Here for Audio Version of this Post In the last podcast I talked about the 5 most common types of complaining customers and how to handle them. In this podcast we will look why it is important to handle customer complaints. My next thought I have alluded to before in past podcasts and it does merit another mention but this time I will quote Myers Barnes who said “Treat [...]

Why is it Important to Handle Customer Complaints?2020-07-01T17:02:14+02:00

5 Most Common Types of Complaining Customers & How to Handle Them

Have you ever had a customer standing in front of you complaining not sure how to handle it? How do you decide the type of customer you are dealing with before deciding on a plan of action? And why is this important? Click Here for Audio Version of this Post We all have our own personalities, motivations and quirks. The same can be said for the unhappy person standing in front of you and if you can determine the [...]

5 Most Common Types of Complaining Customers & How to Handle Them2015-12-29T08:19:06+01:00

Hospitality Property Trends of the Future Continued

We are going to continue looking at trends in the hospitality property industry. Some of these are things you may already be doing but if not, they might be food for thought. Click Here for Audio Version of this Post Local wild game and seasonal dishes Travellers want a good meal, and to keep their guests in-house, hotel restaurants have to be competitive and look for new ways to impress their customers. Hotels all over the world are integrating wild game from [...]

Hospitality Property Trends of the Future Continued2016-01-12T06:44:27+01:00

What are Future Trends of the Hospitality Industry?

In the past we have looked at such topics that have included the importance of mission statements, setting up your organization, ways to wow your customers, and ways to make your property unique. These are all things you can start doing today for today. You might have asked yourself “What is the future of the hospitality property industry?” Click Here for Audio Version of this Post In the next couple of podcasts will look at the upcoming trends for [...]

What are Future Trends of the Hospitality Industry?2016-01-12T09:24:16+01:00

Still More Ways to Make Your Property Unique

In the last two episodes we focused on how to make your property unique. Today I would like to share still a few more ways to make your property unique. [su_list icon="icon: check-square-o" icon_color="#499b38"] Make every guest room inviting and comfortable. When people are travelling, their room could be very important to them. Whether your guests are vacationers or business travellers, many would like to be able to relax or need a space to work. For this reason each [...]

Still More Ways to Make Your Property Unique2016-01-12T06:48:05+01:00

More Ways to Make Your Property Unique

In the last video, we looked at how to make your hospitality property unique. In this video, we will give you more ways to make your hospitality property unique. Let’s review some of the ways to make your hospitality property unique we shared in the last video. [su_list icon="icon: hand-o-right" icon_color="#bf8938"] We talked about the aesthetics of your lobby and reception area; how you what to make your property inviting so as to sell the experience of staying [...]

More Ways to Make Your Property Unique2020-07-01T16:36:31+02:00

How to Make Your Hospitality Property Unique

Today’s video is about ways to make you’re your property unique. What do I mean by unique? Click Here for Audio Version of this Post We have all visited properties that have friendly staff, nice rooms, a good view, and a nice breakfast. There is nothing wrong with these properties and you feel satisfied paying. You have what you paid for. But does this make this property unique? I am sorry to tell you, no! These should be [...]

How to Make Your Hospitality Property Unique2015-12-17T11:56:32+01:00

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