Are You the Owner of an Independent Hotel or Bed & Breakfast? This Hotel and Bed & Breakfast Video Series will save you Time, Money and Stress.

“How can I get more guests?”
“How can I encourage my guests to come back?”
“How can I organize my company so I don’t have to be there 24/7?”
“How can I find and keep the best employees?”
“How can I market so I reach my target clientele?”
“How does my hospitality property compare to my competition?

Keystone HDC has designed this video series to help answer several questions.

WHAT TO EXPECT WITH OUR HOTEL and BED & BREAKFAST VIDEO SERIES

Proven Methods That You Can Use In Your Business and Your Life

There are many smart independent hotel and bed & breakfast owners who want to be successful in today’s competitive marketplace MUST become master organizers, marketers, persuaders, & salesmen.

How can you find time to accomplish this while running your business… while working a full-time job… while raising a family? Instead of reading 100’s of books, 1000,s of research papers, and wasting time on strategies by so called “experts”, check out Keystone HDC.

Keystone HDC – About Us

Keystone Hospitality Development Consulting (Keystone HDC) are travel authorities that have come together with decades of Hotel and Bed & Breakfast visitation experience. We have spent 1000’s of hotel nights in properties of all sizes and classes worldwide, conducting countless site inspections for a number of world-class tour and travel companies, as well as received feedback from 100,000’s of clients. This data has provided us a unique understanding of the wants, needs and requirements of individual and group travellers, as well as management and employees.

We provide strategies for, and assisted in the growth and development of Independent Hotels and Bed & Breakfasts to develop their own unique brand and goals; as well as increase its patronage and profit while keeping its individual integrity. So, why have we taken on this role? We wish to contribute with patience and care to a strategic vision for every Independent Hotels and Bed & Breakfasts wishing to create a happy and fulfilling experience for their customers and employees.

We will achieve this the Hotel and Bed & Breakfast Video Series by assisting you to:

Help your Independent Hotel or Bed & Breakfast gain a clear vision.
Create your organizational structure.
Brand your property to increase awareness. Incorporate social media plan.
Create an environment so as to be able to hire employees who share your vision.
Expand your Business.

Take Advantage!
Get Your Free
“Customer Service for Independent Hotels or Bed & Breakfasts”
Studies

How to Create Business Brochures for Your Bed and Breakfast

Here is a question that was asked to "The B& B Coach". If you have any suggestions, we would like to hear them. We are developing our new business brochures and just wanted to know what your personal feelings were about not including pictures of all our bedrooms in the brochure. Instead we would suggest for further information/photos to go to our website. What are your thoughts on this? I’m sorry to say that B&B owner was more than likely a [...]

How to Create Business Brochures for Your Bed and Breakfast2015-12-01T10:57:10+01:00

Promoting Your Hospitality Property with Video

Have you ever asked yourself “What can I do to make my hotel listing stand out from the rest?” Did you know almost 60% of leisure travelers use video to help them research hotels? Video can be one of your strongest marketing tools. Studies have shown 30% of people remember what they see 20% of people remember what they hear 70% of people remember what they see & hear 50% of people would like to see videos on your website [...]

Promoting Your Hospitality Property with Video2015-12-01T12:33:56+01:00

Are You Struggling With Social Media? Part II

Are You Struggling With Social Media? Part II Is one social media platform better then another? Should I be on as many social media sites as possible? In our last podcast I talked a little bit about social media platforms, specifically, Facebook, Twitter and LinkedIn. This week I will continue with four more major social media platforms. Click Here for Audio Version of this Post Let’s start with YouTube YouTube is the second largest search engine in the world and [...]

Are You Struggling With Social Media? Part II2016-01-11T07:22:13+01:00

How do I use Social Media to Generate Hotel Business?

How do I use social media to generate hotel business? Which social media platforms are the best for my hotel business? In our last podcast I put out a call to find out what you would be interested in hearing more about. . I had mentioned that, Keystone HDC has produced 34 hospitality property podcasts with information, tips, and hopefully lots of food for thought for you but these were themes based on problems we had seen in different [...]

How do I use Social Media to Generate Hotel Business?2016-01-12T07:11:52+01:00

Should I Upsell in My Hotel or Bed and Breakfast?

Does the way my property and staff look and act have any impact on Upselling? Should I only Upsell the big ticket items? In a past we looked at upselling; today we will continue with this theme. Last when we looked at upselling we talked about: [su_list icon="icon: check-square" icon_color="#408738"] Hiring the right sales team How your staff should be trained Ensuring all your staff know your products and services When it is appropriate to sell Knowing your customers [...]

Should I Upsell in My Hotel or Bed and Breakfast?2016-01-12T06:32:20+01:00

What is upselling in My Hotel or Bed & Breakfast?

Is upselling important to my hospitality properties bottom line? Will I offend my customers if I try to upsell them? Click Here for Audio Version of this Post In today’s podcast we are going to look at upselling. So let’s start with the basics. What is upselling? Upselling is a sales technique whereby a vendor gets the customer to purchase costlier items, upgrades, or extra additions in an endeavour to make a more profitable sale and this should not be looked [...]

What is upselling in My Hotel or Bed & Breakfast?2016-01-12T07:23:41+01:00

How Should I Reward My Customers?

Are there easy ways to encourage my customers to come back? Are there inexpensive ways to help my customers remember us? In today’s podcast we are going to look at some ways you can reward your customers and increase the loyalty. Click Here for Audio Version of this Post So let jump right into this. You want to build rapport with your customers and by that I mean get to know your customers personally. To do this you have to [...]

How Should I Reward My Customers?2016-01-12T07:14:54+01:00

What Should I Charge for my Rooms?

My competitors all charge to same rate, to be competitive should I charge less? I’m losing money but my occupancy is high, what can I do? Click Here for Audio Version of this Post In our last podcast we looked at the best ways to stay in touch with your customers and I had originally planned to continue with this theme but today we are going to get a little side-tracked because of a question that I have seen [...]

What Should I Charge for my Rooms?2016-01-12T07:19:52+01:00

How to Stay in Touch With Your Clients

What is the best way to stay in touch with your clients? Does staying in touch have to be expensive? In our last podcast we looked at what things and themes to consider when staying in contact with you clientele. Today we are going to look at how to stay in touch. Click Here for Audio Version of this Post Build a list of existing and potential new customers. Have a program in place and train staff to capture [...]

How to Stay in Touch With Your Clients2016-01-12T07:29:22+01:00

What Should You Be Telling Your Clients?

It is important to stay in contact with your clients; what should you talk about? Should everything be about your property? Click Here for Audio Version of this Post In our last podcast we looked at a few important factors to consider when promoting your property. Today we are going to look at what things or themes you should consider writing about when staying in touch with your clientele. And by staying in touch, I mean through emails, [...]

What Should You Be Telling Your Clients?2016-01-12T07:35:36+01:00

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