Are You the Owner of an Independent Hotel or Bed & Breakfast?

If you’ve ever considered any of the questions below, you’re in the right place.

“How can I get more guests?”
“How can I encourage my guests to return?”
“How can I organize my business so I don’t have to be there 24/7?”
“How can I find and retain the best employees?”
“How can I market so I reach my target clientele?”
“How does my hospitality property compare to my competition?

Keystone HDC has designed this audio series to assist answer several questions.

WHAT TO EXPECT WITH OUR HOTEL and BED & BREAKFAST AUDIO SERIES

Proven Methods That You Can Use In Your Business and Your Life

There are many smart independent hotel and bed & breakfast owners who wish to be successful in today’s competitive marketplace MUST become master organizers, marketers, persuaders, & salesmen.

How might you find the time to do this while running your business… while working a full-time job… while raising a family? Rather than reading 100’s of books, 1000,s of research papers, and wasting time on strategies by so called “experts”, check out Keystone HDC.

Keystone HDC – About Us

Keystone Hospitality Development Consulting (Keystone HDC) are travel authorities that have come together with decades of Hotel and Bed & Breakfast visitation experience. We have spent 1000’s of hotel nights in properties of all sizes and classes worldwide, conducting countless site inspections for many world-class tour and travel companies, as well as received feedback from 100,000’s of customers. This data has given us a special insight into the wants, requirements and needs of individual and group travellers, as well as management and employees.

We provide methods for, and assisted in the development of Independent Hotels and Bed & Breakfasts to create their own unique brand and goals; as well as increase its patronage and profit while keeping its individual integrity. So, why have we taken on this role? We want to contribute with patience and care to a strategic vision for every Independent Hotels and Bed & Breakfasts wishing to create a happy and fulfilling experience for their customers and employees.

We’ll achieve this by assisting you to:

Help your Independent Hotel or Bed & Breakfast gain a clear vision.
Create your organizational structure.
Brand your property to increase awareness.
Incorporate social media plan.
Create an environment in order to be able to hire employees who share your vision.
Grow your Business.

Take Advantage!
Get Your Free
“Customer Service for Independent Hotels or Bed & Breakfasts”
Studies

Are You Struggling With Social Media? Part II

Are You Struggling With Social Media? Part II Is one social media platform better then another? Should I be on as many social media sites as possible? In our last podcast I talked a little bit about social media platforms, specifically, Facebook, Twitter and LinkedIn. This week I will continue with four more major social media platforms. Click Here for Audio Version of this Post Let’s start with YouTube YouTube is the second largest search engine in the world and [...]

Are You Struggling With Social Media? Part II2016-01-11T07:22:13+01:00

How do I use Social Media to Generate Hotel Business?

How do I use social media to generate hotel business? Which social media platforms are the best for my hotel business? In our last podcast I put out a call to find out what you would be interested in hearing more about. . I had mentioned that, Keystone HDC has produced 34 hospitality property podcasts with information, tips, and hopefully lots of food for thought for you but these were themes based on problems we had seen in different [...]

How do I use Social Media to Generate Hotel Business?2016-01-12T07:11:52+01:00

Should I Upsell in My Hotel or Bed and Breakfast?

Does the way my property and staff look and act have any impact on Upselling? Should I only Upsell the big ticket items? In a past we looked at upselling; today we will continue with this theme. Last when we looked at upselling we talked about: [su_list icon="icon: check-square" icon_color="#408738"] Hiring the right sales team How your staff should be trained Ensuring all your staff know your products and services When it is appropriate to sell Knowing your customers [...]

Should I Upsell in My Hotel or Bed and Breakfast?2016-01-12T06:32:20+01:00

How Should I Reward My Customers?

Are there easy ways to encourage my customers to come back? Are there inexpensive ways to help my customers remember us? In today’s podcast we are going to look at some ways you can reward your customers and increase the loyalty. Click Here for Audio Version of this Post So let jump right into this. You want to build rapport with your customers and by that I mean get to know your customers personally. To do this you have to [...]

How Should I Reward My Customers?2016-01-12T07:14:54+01:00

What Should I Charge for my Rooms?

My competitors all charge to same rate, to be competitive should I charge less? I’m losing money but my occupancy is high, what can I do? Click Here for Audio Version of this Post In our last podcast we looked at the best ways to stay in touch with your customers and I had originally planned to continue with this theme but today we are going to get a little side-tracked because of a question that I have seen [...]

What Should I Charge for my Rooms?2016-01-12T07:19:52+01:00

What to Consider Promoting Your Hospitality Property

What is the best way to promote my property? Does promoting my property have to be expensive? Today we are going to look a few important factors to consider when promoting your property. What should you promote? Click Here for Audio Version of this Post Identify and promote items that make the biggest margins as well as items that might encourage follow-up sales. Make sure your staff fully understands the products or services and I don't only mean the [...]

What to Consider Promoting Your Hospitality Property2016-01-12T07:44:05+01:00

Stand Apart With Your Bed & Breakfast

Why is staying in a Bed & Breakfast so popular? Are all Bed & Breakfasts the same? The simple answer is … Click Here for Audio Version of this Post In this video we are going to look a few other ideas bed & breakfasts should strive for. As a side note, at the time of this recording we are near the end of the Sochi winter games and the Men’s hockey semi-finals pitting Canada and the USA is [...]

Stand Apart With Your Bed & Breakfast2019-01-21T11:00:41+01:00

How to Take Professional Reservations for Your Bed & Breakfast

Have you ever had a mix up with reservations? Is there a checklist that can be used for when taking a reservation? Today we are going to look at how you and your staff can stay consistent when taking a reservation. To make sure guests get the best impression of your Bed & Breakfast, train everyone who answers the phone. You need to gather essential information when taking guest reservations for your bed & breakfast by phone, and [...]

How to Take Professional Reservations for Your Bed & Breakfast2019-01-21T10:58:56+01:00

Breakfast is 50% of the Bed & Breakfast Name

Is it smart to have the same breakfast routine every day? Should I let my employees set up breakfast the way they see fit? Click Here for Audio Version of this Post Today, we are going to look at preparing for your Bed & Breakfast breakfasts. How many of you enjoy getting up in the mornings and trying to decide what to serve your guests. Instead of driving yourselves crazy, do your breakfast prep before you go [...]

Breakfast is 50% of the Bed & Breakfast Name2019-01-21T10:57:15+01:00

Important Phone Numbers For Your Bed And Breakfast

Who are you going to call if a wind storm knocks over a tree into your power wires and damages part of your Bed & Breakfast? What do you do if you wake up in the middle of the night to an unexpected snow storm? Today we are going to look at which important phone numbers you should have at the ready. It does not matter how organized we are, there are times when something could happen that will [...]

Important Phone Numbers For Your Bed And Breakfast2016-01-12T09:05:19+01:00

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