Shawn Tarter – Founder of the RealTime Reservation | Ep. #289

. Our interview this month is going to be with RealTime Reservation founder, Shawn Tarter. Welcome to another edition of Hospitality Property School. I'm your instructor, Gerry MacPherson. . . This interview is with Shawn Tarter, founder of RealTime Reservation. . RealTime Reservation' is a centralized inventory management system that automatically promotes and sells experiences, activities, amenities, etc. from pre-arrival to check-out all in real-time in hospitality properties of all sizes. . I would encourage you to check out the [...]

Shawn Tarter – Founder of the RealTime Reservation | Ep. #2892022-04-20T15:04:05+02:00

7 Ways to Improve Operations | Ep. #287

. . If you have not done so yet, it is imperative that you are finding ways to improve your hospitality property’s operational performance. Here are 7 ways to improve operations. Welcome to another edition of, Hospitality Property School. I am your instructor, Gerry MacPherson. . . There is always room for improvement in various aspects of a business, whether it is making the right decisions, optimizing work processes, providing higher quality service, or aligning departments and objectives. . The [...]

7 Ways to Improve Operations | Ep. #2872022-04-06T17:33:35+02:00

How to Use Digital Technology and Stand Out | Ep #286

. . Digitalization is continually advancing and is not stopping in the hospitality industry. With digitalization, guests’ behaviour and expectations of a hospitality property are also changed. Today, how to use digital technology and stand out from the competition. Welcome to another edition of, Hospitality Property School. I am your instructor, Gerry MacPherson. . . By ignoring new technologies, hotels, resorts, inns, bed and breakfasts etc. risk being left behind at a time when standards are increasing dramatically. . A [...]

How to Use Digital Technology and Stand Out | Ep #2862022-03-28T16:05:09+02:00

7 Ways to Attract Local Guests | Ep. #285

. . Pre-COVID-19, travel commonly meant visitors coming from far-away places. 2020 changed all that. Today, your focus should be on how to attract local guests. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . COVID-19 has meant that we either don’t travel or if we do, it’s local. International travel is a thing of the past with no signs of things changing soon. . In the past many property owners and managers [...]

7 Ways to Attract Local Guests | Ep. #2852022-03-28T15:30:00+02:00

18 Qualities of a Top Hotel Manager | Ep. #284

. . A successful manager requires a perfect mixture of skilful hospitality & tight organizational skills, never settling for less than A +. I’m going to share 18 qualities of a top hotel manager. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . In any hospitality property, first impressions are everything. . The way your staff greets and attends to guests can make or break the image of your property. And that goes [...]

18 Qualities of a Top Hotel Manager | Ep. #2842023-12-06T11:12:37+01:00

7 Verified Techniques to Boost Security at Your Hospitality Property | Ep. #282

‘ . As a hotel-resort-bed & breakfast etc. owner/manager, your goals are to operate at a profit and keep your guests and employees happy and safe. To achieve the last goal, it is imperative to boost security at your hospitality property. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. ‘ . Trying to make sure your guests have an enjoyable and worry-free stay at your property comes with its own share of challenges. From [...]

7 Verified Techniques to Boost Security at Your Hospitality Property | Ep. #2822022-03-02T17:14:58+01:00

Jim Snediker – CEO of Stock Mfg – Hotel Restaurant Uniforms | Ep. #281

. . Uniforms Are an Important Aspect of Branding We will be talking uniforms with Jim Snediker of Stock Mfg. . . Our interview this month is going to be with Jim Snediker, co-founder and CEO of Stock Mfg, a company that creates custom uniform programs for some of the greatest establishments, restaurants and hotels in the world. . That was Jim Snediker, co-founder and CEO of Stock Mfg and I appreciate him taking the time to chat. . I [...]

Jim Snediker – CEO of Stock Mfg – Hotel Restaurant Uniforms | Ep. #2812022-02-22T18:26:53+01:00

33 Amenity Ideas You Need To Consider Now | Ep. #280

. . No two hospitality property guests are identical. Each will arrive with their own opinions, expectations, & hopes. Due to these differences, you need the right amenities to cater to their unique needs. Here are 30 amenity ideas. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . The last thing you want to do is inadvertently alienate a guest, no matter what type of property you have. What better way is there [...]

33 Amenity Ideas You Need To Consider Now | Ep. #2802022-03-08T13:30:03+01:00

7 Reasons Guest Satisfaction Has Dropped | Ep. #279

. . While the relaxing of restrictions in some regions of the world has been a good thing for cash-strapped property owners, an alarming and unprecedented drop in guest satisfaction has emerged. What caused this guest satisfaction crunch? I’ll tell you. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Why has guest satisfaction dropped? Even though demand levels have returned to near pre-pandemic levels, the travel purpose, trip locations and segment mix [...]

7 Reasons Guest Satisfaction Has Dropped | Ep. #2792022-03-01T12:41:21+01:00

6 Strategies for Dealing with Labour Shortages in The Hospitality Property Industry | Ep. #278

. . The Great Resignation. The Big Quit. Whatever you want to call it, it’s here, it’s real and the hospitality industry has been hit harder than just about any other industry. I’m going to share 6 strategies for dealing with labour shortages. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . When it comes to a turnover crisis, one would be hard-pressed to find a sector in more trouble than the hospitality [...]

6 Strategies for Dealing with Labour Shortages in The Hospitality Property Industry | Ep. #2782022-07-22T16:15:38+02:00