KHDC 012 – Effective Communication Will Improve Your Property

Communication is something we do automatically - like breathing. But effective communication actually takes quite a bit of skill. Welcome to another addition of hospitality property school. I’m your host Gerry MacPherson and today we are going to talk about Effective Communication. Communication is something we do automatically- like breathing. We have been talking since we were small; talk to our partners, kids, and friends without giving it a thought. It might seem easy, but communicating [...]

KHDC 012 – Effective Communication Will Improve Your Property2018-05-05T09:27:35+02:00

KHDC 011 – Employee Training Programs

A good hospitality property trainer will have to understand the material and what’s expected of the employees in their new position. Welcome to another addition of hospitality property school. I’m your host Gerry MacPherson and in our last podcast, I talked about employee training. Today, we are going to talk about employee training programs. I had mentioned that all training has to be step-by-step. The reason is that this will be an incredible resource for any [...]

KHDC 011 – Employee Training Programs2018-06-21T06:09:28+02:00

KHDC 010 – The Importance of Employee Training

A sure-fire way to help your business grow is to train your employees, not just when they are hired but ongoing. Welcome to another addition of hospitality property school. I’m your host Gerry MacPherson and today we are going to talk about employee training programs. Let me ask you something. “Do you have a small property, just a couple of employees but you seem to be doing most of the work?” or “Do you have a [...]

KHDC 010 – The Importance of Employee Training2018-05-05T09:11:08+02:00

KHDC 009 – How to Interview for Winners

To find great employees you have to have a consistent interview process has to be scripted the same way every time. Welcome to another addition of hospitality property school. I’m your host Gerry MacPherson and today I am going to talk about looking a little deeper into interviewing potential employees. I have seen hospitality property owners go from one extreme to another when it comes to their hiring process. One property owner might take the time to [...]

KHDC 009 – How to Interview for Winners2020-02-16T10:44:25+01:00

KHDC 008 – Your People Strategy and Having the Right Mindset

To be a successful hospitality property role model for your employees, you need to have the right mindset strategy. Welcome to another addition of hospitality property school. Today we are going to talk about your people strategy. The past number of years, it has been interesting to watch how many hospitality property owners changed their way of thinking. Due to the dramatic change in the economy, I saw a lot take on a negative mindset. [...]

KHDC 008 – Your People Strategy and Having the Right Mindset2020-02-16T10:49:53+01:00

KHDC 007 – How to Find and Keep Great Employees

Great employees are important for any successful property. Employees that care about your business, your philosophy, your guests. Welcome to another edition of hospitality property school. I’m your host Gerry MacPherson and today we are going to talk about how to find and keep great employees. If you are the operator of a Hotel, an Inn, Bed & Breakfast, or a Resort there is a good chance you have an understanding of the day-to-day operation of your [...]

KHDC 007 – How to Find and Keep Great Employees2020-02-16T11:09:24+01:00

KHDC 006 – What is Outsourcing?

Outsourcing-Contracting work outside your hospitality property is easier than you think, a way to stay organised & will improve your profits. Welcome to another addition of hospitality property school. I’m your host Gerry MacPherson and today we are going to talk Outsourcing. Specifically, I am going to talk about the following questions: What is outsourcing? Why would I need outsourcing? When to Outsource? What duties could I outsource? Where do I look to find outsourcing? Alright, [...]

KHDC 006 – What is Outsourcing?2020-02-27T13:30:21+01:00

KHDC 005 – How to Make My Operations Manual Work

If I create a operations manual for my hospitality property, how will I know it is going be functional for my business? Welcome to another addition of hospitality property school. I’m your host Gerry MacPherson and today we are going to talk about what you should include in your operation manual. The material could vary a little bit from property to property but the frame or structure I’m going to share with you is universal. It should include the [...]

KHDC 005 – How to Make My Operations Manual Work2018-05-03T12:40:18+02:00

KHDC 004- How to Create Your Operations Manual

An operations manual is necessary to operate your property, assigning responsibility, and create complete checklists. Welcome to another addition of hospitality property school. I’m your host Gerry MacPherson and today we are going to talk about setting up your properties operations manual. In the last podcast and we looked at the Hospitality Properties Organizational Structure. Determining what duties are necessary to operate your property, assigning responsibility, and creating complete checklists of what is required to complete each [...]

KHDC 004- How to Create Your Operations Manual2018-05-03T12:16:36+02:00

KHDC 003 – How to Set Up Your Hospitality Properties Organizational Structure

. . Setting up a workable organisational structure for your hospitality property is imperative for a successful operation. Welcome to another addition of hospitality property school. I’m your host Gerry MacPherson and today we are going to talk about setting up your properties organisational structure. . . So, you had made a conscious decision in the past to operate a hotel, resort, inn, or bed & breakfast. . The idea of being your own boss was really appealing. . [...]

KHDC 003 – How to Set Up Your Hospitality Properties Organizational Structure2018-09-06T06:58:51+02:00