. If you want your guest to return, you are going to have to WOW them. I’m will show you how to do this with the perfect hospitality property room. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . When things get back to some semblance of normal, whatever that may be, you are going to have to work extra hard to get back your customers. . In this episode, I’m going [...]
. . Your guest room is a perishable product so pricing & customer happiness remain extremely important variables. To stay on top you need to understand revenue management and why it is important. I’ll explain. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Why did you want to become a hospitality property owner? . The idea of becoming a hospitality property owner and greeting guests sounded appealing. . You were tired of the [...]
. . Do you ever feel overwhelmed? Too much to do and not enough time? I’m going to give you a solution to take some of that stress of your plate. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . In this episode, I will look at outsourcing by asking and answer the following questions: What is outsourcing? . Why would I need to outsource? . When to outsource? . What duties could [...]
. Why do you want to own & operate a hospitality property? I’ll give you a way to answer that question that should increase your bookings. Also, this is our 200th episode and we are celebrating! Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Over the years, I have asked many independent hotel, resort, inn and bed & breakfasts owners why they wanted to be in the hospitality property industry. As [...]
. . You want to have an operations manual for your property but how do you know it’s worth the time putting together. I will show you how to make sure it works. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . In the last couple of episodes, I looked at why and how to prepare your operations manual. I looked at the framework or the structure, and in the last episode, I [...]
. . Do you have a photographic memory? Do your employees? If not, you need an operations manual. I’m going to tell you what should be in it. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . I'm not going to tell you exactly what your operations manual should include because it's up to you. The material could vary a little bit from property to property but the frame or structure I'm going [...]
. Operation manuals are worth their weight in gold. I’ll tell you why designing your own has to be a priority. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . In this episode, I am going to be taking a closer look at your operations manual. . In the last episode, I looked at who you were and what job descriptions were needed to operate your hospitality property. I also talked about [...]
. No matter the size of your property, you have to think like a CEO, with shareholders, a board of directors and department managers. I’m going to tell you how. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . As the owner of an independent hotel, resort, inn or bed & breakfasts, you and you alone have manifested any problems or uncomfortable situations that have occurred. . Does that sound harsh? . [...]
. . Do you like working with organized companies? So do your guests. Keep going to see how organized you are. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . In this episode, I am going to be talking about setting up your organizational strategy but before we do that there are a few things that have to be established. . Why are you or wish to be a hospitality property owner? [...]
. . When travel starts to return and the world begins opening up, it is going to be a slow and staggered process. You have to be ready and I’m going to tell you how to start. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . For the sake of this episode, I'm going to assume you're either starting a hotel, resort, inn or bed and breakfast from scratch or are hoping to [...]
