Effective Communications – The Ultimate Guide | Eps. #214

. . Communicating is something we do every day but effective communication is not a skill we all process. I will share common mistakes made and how you can improve. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Introduction Communication is something we do automatically- like breathing. We have been talking since we were small; talk to our partners, kids, and friends without giving it a thought. . It might seem easy, [...]

Effective Communications – The Ultimate Guide | Eps. #2142020-10-28T16:53:55+01:00

How to Make Your Employee Training Amazing | Ep. #213

. . Are you happy if your hotel, resort, inn or bed and breakfast are doing so-so? A sure-fire way to help your business grow is employee training and I’m going to show you how. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Employee training can improve employee morale, business performance, help increase your profits and if you have a properly organized system, you can find the time and I don’t mean [...]

How to Make Your Employee Training Amazing | Ep. #2132020-10-28T16:55:26+01:00

How to Improve Your Employee Experience | Ep. #212

. . Most prosperous hospitality properties, bed & breakfast to hotels, are successful because they offer a wonderful employee experience. I’ll tell you how you can do this? Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . In the last episode “Cost of Turnover is Expensive – How to Keep Great Employees” I talked about hiring great employees. Now that you have the right employees, how do you give them a wonderful employee [...]

How to Improve Your Employee Experience | Ep. #2122020-10-28T16:56:47+01:00

Cost of Turnover is Expensive–How to Keep Great Employees | Ep. #211

. . Can you afford the cost of turnover? How do you find great employees? Employees that share your philosophy, will care about your guests, have great attention to detail? In this episode, I will tell you how. Welcome to another edition of Hospitality Property School. I’m your instructor, Gerry MacPherson. . . Introduction If you are the operator of a hotel, resort, inn or bed and breakfast, there is a good chance you have an understanding of the day-to-day [...]

Cost of Turnover is Expensive–How to Keep Great Employees | Ep. #2112020-10-28T16:57:50+01:00

Employee Turnover Can be Scary | Ep. #210

. . Are you losing great employees and are not sure why? Employee turnover can be scary and cost you money and here is what you need to do to stop it. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Introduction For the next number of episodes, I will be talking about your employees. From where to for the best to firing those who don’t work out and everything in-between. . [bctt [...]

Employee Turnover Can be Scary | Ep. #2102020-10-28T16:59:17+01:00

What To Do When Stressed | Ep. #209

. . Do you sometimes feel panicked? What to do when stressed? You can’t keep your thoughts together. Being stressed can affect you deeply in both mind and emotion, so what can you do about it? Stay with me and I’ll share some tips. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Introduction Let me start by asking you a couple of questions. Are you feeling stressed? . Does it look like [...]

What To Do When Stressed | Ep. #2092020-09-29T14:52:27+02:00

Ensured Employee Strategic Mindset | Ep. #208

. . We all know to be successful, you have to have the right strategic mindset but how do you get there? I’ll give you tips you can use. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Introduction The past number of years has been an interesting study of hospitality property owners in ways of thinking. Many have had a negative mindset due to the dramatic change in the economy and the [...]

Ensured Employee Strategic Mindset | Ep. #2082020-09-29T14:30:28+02:00

History of the Hotel Industry-The Journey | Ep. #207

. . Have you ever wondered how the history of the hotel industry started? Check out this episode to find out how. . . Introduction So, you are an aspiring or seasoned owner or manager in the hospitality property industry, hotel, resort, inn, bed and breakfast etc. How did we get here? Do you know where our industry started? . 2000 Years Ago Hotels or a version of have been around for a couple of thousand years going back to [...]

History of the Hotel Industry-The Journey | Ep. #2072020-09-29T15:39:10+02:00

31 Habits of Successful People | Ep. #206

. . Life is 10% what happens and 90% of how you react to it. I will share with you 31 habits of successful people and how they react. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Here’s an interesting fact, Nearly all successful people have similar habits. You may not have recognized them, so I’m going to share with you a list of twenty-one of the most common habits of successful [...]

31 Habits of Successful People | Ep. #2062020-08-22T11:16:02+02:00

How to Make the Outside of Your Hospitality Property More Enticing | Ep. #205

. . Do you feel the outside look of your property is distracting from the experience you want to offer your guests? Let me give you a few ideas that can improve their first impression. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . First impressions last and this is particularly true when it comes to the appearance of a hospitality property. If the outside area of a property looks run-down or does not [...]

How to Make the Outside of Your Hospitality Property More Enticing | Ep. #2052020-08-22T11:10:57+02:00