12 Steps to Relieve Stress

Do you ever have times where your heart always seems to be pounding, you're anxious, can’t sleep and the littlest things seem to set you off? Are you ever amazed how some people always seem to stay composed during trying situations that would make mere mortals fall apart? Accepted wisdom says that the ability to remain calm is a character trait that most of us lack, but recent studies have revealed that staying calm under pressure isn't a trait you are born with, [...]

12 Steps to Relieve Stress2015-12-01T10:34:12+01:00

How to Gracefully Fire an Employee

Owning your own business can be a real joy and very rewarding. When molding your business comes with lots of responsibility and with this responsibility comes, at times some very tough choices. Choices that might include having to fire an employee. There are no easy ways to do this but this post will show you some do’s & don'ts you should consider before taking this action. To terminate is to bring to an end. If you have ever had to figure out how to [...]

How to Gracefully Fire an Employee2015-12-01T10:45:34+01:00

5 Major Challenges Independent Hotels, Bed & Breakfasts & Resorts Face

Working with hotels for almost 25 years has given us at Keystone HDC us much awareness on the problems many hospitality properties encounter. These can vary from missing a poor review on Tripadvisor to a collapse of organizational structure. The following are the top 5 challenges hotels we have found Independent Hotels, Bed & Breakfasts and Resorts face: #1 Not Paying Attention or Ignoring Online Reviews As much as some hoteliers would like to think, the power of social media [...]

5 Major Challenges Independent Hotels, Bed & Breakfasts & Resorts Face2015-12-01T11:51:17+01:00

Trust Your Employees & Watch What Happens!

Being believed in — it’s magic! As leaders, we have many pathways to help our team members. What is the best approach? That may depend on the individual. Regardless of the path we choose to be helpful, when we believe in the people with whom we work, it can be magical. My friend Kerry Douglass, a spiritual director, composer, and musician, writes about the beauty of knowing and being known by another person. She has seen the transformation of individuals [...]

Trust Your Employees & Watch What Happens!2019-10-02T13:14:32+02:00

Why is it Important to Handle Customer Complaints?

6 Reasons Why Handling Customer Complaints are Important Click Here for Audio Version of this Post In the last podcast I talked about the 5 most common types of complaining customers and how to handle them. In this podcast we will look why it is important to handle customer complaints. My next thought I have alluded to before in past podcasts and it does merit another mention but this time I will quote Myers Barnes who said “Treat [...]

Why is it Important to Handle Customer Complaints?2020-07-01T17:02:14+02:00

8 Ways to WOW Your Guests

How often do you hear your guests say WOW about your property? Do you take the time to find ways to WOW Your Guests? Find out how. Click Here for Audio Version of this Post If it is every day, then you are one the right track and you don’t need to read this post. If it is less, then I have 8 ways to WOW Your Guests so they want to return. The essence of being a [...]

8 Ways to WOW Your Guests2020-07-01T16:30:45+02:00

How to Find and Keep Great Employees

Do you have a difficult time to Find, Hire and Keep Great Employees Click Here for Audio Version of this Post If you are the independent operator of an Independent Hotel or Bed & Breakfast, there is a good chance you have an understanding of the day-to-day operation. In a perfect world you would clone yourself so you know that everything is done to your satisfaction. Unfortunately, we do not live in a perfect world and you will [...]

How to Find and Keep Great Employees2020-07-01T16:26:42+02:00