5 Major Challenges Independent Hotels, Bed & Breakfasts & Resorts Face

Working with hotels for almost 25 years has given us at Keystone HDC us much awareness on the problems many hospitality properties encounter. These can vary from missing a poor review on Tripadvisor to a collapse of organizational structure. The following are the top 5 challenges hotels we have found Independent Hotels, Bed & Breakfasts and Resorts face: #1 Not Paying Attention or Ignoring Online Reviews As much as some hoteliers would like to think, the power of social media [...]

5 Major Challenges Independent Hotels, Bed & Breakfasts & Resorts Face2015-12-01T11:51:17+01:00

How to Conduct Market Research on a Tight Budget

Does your business have an unlimited marketing budget? Unfortunately, for most companies, an unlimited budget for marketing is not realistic. For most companies, budgets for marketing are on the low end of a company’s financial structure. . So how do we decide how and where to spend our money? . You should conduct market research. . In this post by Meghan Keaney Anderson of Hubspot, we will look at low-budget ways to factor a research stage into your next [...]

How to Conduct Market Research on a Tight Budget2018-06-28T11:02:15+02:00

How do I use Social Media to Generate Hotel Business?

How do I use social media to generate hotel business? Which social media platforms are the best for my hotel business? In our last podcast I put out a call to find out what you would be interested in hearing more about. . I had mentioned that, Keystone HDC has produced 34 hospitality property podcasts with information, tips, and hopefully lots of food for thought for you but these were themes based on problems we had seen in different [...]

How do I use Social Media to Generate Hotel Business?2016-01-12T07:11:52+01:00

Should I Upsell in My Hotel or Bed and Breakfast?

Does the way my property and staff look and act have any impact on Upselling? Should I only Upsell the big ticket items? In a past we looked at upselling; today we will continue with this theme. Last when we looked at upselling we talked about: [su_list icon="icon: check-square" icon_color="#408738"] Hiring the right sales team How your staff should be trained Ensuring all your staff know your products and services When it is appropriate to sell Knowing your customers [...]

Should I Upsell in My Hotel or Bed and Breakfast?2016-01-12T06:32:20+01:00

Streamline Your Hotels Operation & Take Back Your Life

Are you working eighty to a hundred hours a week? Is the idea of taking a normal vacation just a dream? Would you like to be more productive but don’t have the time? Click Here for Audio Version of this Post In this video we are going to look at 4 ways you can begin to streamline your hospitality property and take back your life. Number #1 … Automate everything you can Determine any jobs or responsibilities that can be [...]

Streamline Your Hotels Operation & Take Back Your Life2016-01-12T09:12:44+01:00

Hospitality Property Trends of the Future Continued

We are going to continue looking at trends in the hospitality property industry. Some of these are things you may already be doing but if not, they might be food for thought. Click Here for Audio Version of this Post Local wild game and seasonal dishes Travellers want a good meal, and to keep their guests in-house, hotel restaurants have to be competitive and look for new ways to impress their customers. Hotels all over the world are integrating wild game from [...]

Hospitality Property Trends of the Future Continued2016-01-12T06:44:27+01:00

Still More Ways to Make Your Property Unique

In the last two episodes we focused on how to make your property unique. Today I would like to share still a few more ways to make your property unique. [su_list icon="icon: check-square-o" icon_color="#499b38"] Make every guest room inviting and comfortable. When people are travelling, their room could be very important to them. Whether your guests are vacationers or business travellers, many would like to be able to relax or need a space to work. For this reason each [...]

Still More Ways to Make Your Property Unique2016-01-12T06:48:05+01:00

How to Make Your Hospitality Property Unique

Today’s video is about ways to make you’re your property unique. What do I mean by unique? Click Here for Audio Version of this Post We have all visited properties that have friendly staff, nice rooms, a good view, and a nice breakfast. There is nothing wrong with these properties and you feel satisfied paying. You have what you paid for. But does this make this property unique? I am sorry to tell you, no! These should be [...]

How to Make Your Hospitality Property Unique2015-12-17T11:56:32+01:00

8 Ways to WOW Your Guests

How often do you hear your guests say WOW about your property? Do you take the time to find ways to WOW Your Guests? Find out how. Click Here for Audio Version of this Post If it is every day, then you are one the right track and you don’t need to read this post. If it is less, then I have 8 ways to WOW Your Guests so they want to return. The essence of being a [...]

8 Ways to WOW Your Guests2020-07-01T16:30:45+02:00

How to Find and Keep Great Employees

Do you have a difficult time to Find, Hire and Keep Great Employees Click Here for Audio Version of this Post If you are the independent operator of an Independent Hotel or Bed & Breakfast, there is a good chance you have an understanding of the day-to-day operation. In a perfect world you would clone yourself so you know that everything is done to your satisfaction. Unfortunately, we do not live in a perfect world and you will [...]

How to Find and Keep Great Employees2020-07-01T16:26:42+02:00