Still More Ways to Make Your Property Unique

In the last two episodes we focused on how to make your property unique. Today I would like to share still a few more ways to make your property unique. [su_list icon="icon: check-square-o" icon_color="#499b38"] Make every guest room inviting and comfortable. When people are travelling, their room could be very important to them. Whether your guests are vacationers or business travellers, many would like to be able to relax or need a space to work. For this reason each [...]

Still More Ways to Make Your Property Unique2016-01-12T06:48:05+01:00

More Ways to Make Your Property Unique

In the last video, we looked at how to make your hospitality property unique. In this video, we will give you more ways to make your hospitality property unique. Let’s review some of the ways to make your hospitality property unique we shared in the last video. [su_list icon="icon: hand-o-right" icon_color="#bf8938"] We talked about the aesthetics of your lobby and reception area; how you what to make your property inviting so as to sell the experience of staying [...]

More Ways to Make Your Property Unique2020-07-01T16:36:31+02:00

How to Make Your Hospitality Property Unique

Today’s video is about ways to make you’re your property unique. What do I mean by unique? Click Here for Audio Version of this Post We have all visited properties that have friendly staff, nice rooms, a good view, and a nice breakfast. There is nothing wrong with these properties and you feel satisfied paying. You have what you paid for. But does this make this property unique? I am sorry to tell you, no! These should be [...]

How to Make Your Hospitality Property Unique2015-12-17T11:56:32+01:00

Why Social Media is Important for Your Hospitality Property

The last few months I have spent many hours on my computer visiting many websites of Independent Hotels and Bed & Breakfasts. The purpose was to see what sites were working and which were not. Click Here for Audio Version of this Post During this research, I was surprised with something I noticed. How many hospitality properties do not have a social media presence and I don’t just mean on their website but no Twitter, Facebook or YouTube accounts [...]

Why Social Media is Important for Your Hospitality Property2020-07-01T16:33:46+02:00

7 More Ways to WOW Your Guests

In the last video we asked if your guests say WOW about your property. We gave you 8 suggestions to help that happen. In this video we will give you 7 more ways to WOW Your Guests. Click Here for the Audio Version of the Post Ask the right questions during the check-in, in your restaurant; at the bar and listen to the answers but don’t make it obvious. For example: Have newspapers available at the front desk and ask [...]

7 More Ways to WOW Your Guests2020-07-01T16:32:17+02:00

8 Ways to WOW Your Guests

How often do you hear your guests say WOW about your property? Do you take the time to find ways to WOW Your Guests? Find out how. Click Here for Audio Version of this Post If it is every day, then you are one the right track and you don’t need to read this post. If it is less, then I have 8 ways to WOW Your Guests so they want to return. The essence of being a [...]

8 Ways to WOW Your Guests2020-07-01T16:30:45+02:00

How to Find and Keep Great Employees

Do you have a difficult time to Find, Hire and Keep Great Employees Click Here for Audio Version of this Post If you are the independent operator of an Independent Hotel or Bed & Breakfast, there is a good chance you have an understanding of the day-to-day operation. In a perfect world you would clone yourself so you know that everything is done to your satisfaction. Unfortunately, we do not live in a perfect world and you will [...]

How to Find and Keep Great Employees2020-07-01T16:26:42+02:00

Setting Up Your Hospitality Properties Organizational Structure

Today’s topic is about setting up your properties Organizational Structure. Click Here for Audio Version of this Post So, you had made a conscious decision in the past to open an Independent Hotel or Bed & Breakfast. You loved the idea of being your own boss, spending the days chatting with customers, sharing stories, being known far and wide as the friendly innkeeper. It was a wonderful and romantic vision. Occasionally, you do have days like that [...]

Setting Up Your Hospitality Properties Organizational Structure2020-07-01T16:16:07+02:00

Is a Mission Statement Important for Your Property?

Over the years, I have asked many Independent Hotel and Bed and Breakfasts owners why they wanted to be in the hospitality industry and I've heard a variety of answers. “I love people, the service industry is wonderful, and it’s a great way to make money.” These are all reasons but not a good “Why” or Mission Statements. A good “Why” or Mission Statement should be a statement that will inspire employees or clients to take action. Click Here for [...]

Is a Mission Statement Important for Your Property?2016-01-25T12:53:48+01:00

What is the KeystoneHDC Video Series?

What is the KeystoneHDC Video Series? This video will explain who will benefit from this brand new video series Click Here for Audio Version of this Post Why is KeystoneHDC focusing on independent hospitality properties? Most do not have the benefit of a hotel chains or management corporations experience when operating their property. These videos are designed for both Independent Hotels Development and Bed & Breakfasts Development with ideas and methods that could save you countless working hours, money and [...]

What is the KeystoneHDC Video Series?2020-07-01T12:57:25+02:00