Start a Bed and Breakfast Have you ever thought to start your own Bed & Breakfast? Do you know what is required to operate a Bed & Breakfast? Click Here for Audio Version of this Post It’s the beginning of a new year and we wanted to start the year by being a little more specific with our podcasts. So we are going to start by talking specifically about bed and breakfasts. So you’re thinking; I live in a [...]
Today I would like to do something a little different. I would like to take a minute to personally thank all of you who have listened to the Keystone HDC Podcasts. Today, I would like to do something a little different. I would like to take a minute to personally thank all of you who have listened to the Keystone HDC Podcasts. Since we began podcasting a few months back, we have talked about many tips and ideas that [...]
Are you working eighty to a hundred hours a week? Is the idea of taking a normal vacation just a dream? Would you like to be more productive but don’t have the time? Click Here for Audio Version of this Post In this video we are going to look at 4 ways you can begin to streamline your hospitality property and take back your life. Number #1 … Automate everything you can Determine any jobs or responsibilities that can be [...]
Does it look like there are constant obstructions in your way? Does it seem like you have so much to do that you can’t keep them straight? Do you feel like some insane existence is sabotaging you by preventing your progress? Click Here for Audio Version of this Post What is it like when you feel overwhelmed? You can’t keep your thoughts together, every problem is huge, and you feel stress, anxious and have trouble sleeping. You might feel like [...]
Is customer satisfaction is essential to the survival of your business? How do you find out whether your customers are satisfied? In this video we are going to take a look at customer surveys. So again, how do you find out whether your customers are satisfied? The best way..… ask them. When is the best time to conduct a hotel guest survey? In a perfect world, it is when the experience is fresh in your customers' mind. [...]
Are to handling customer complaints properly important to your company? Today we'll look at 5 more ways for successfully handling customer complaints, so let’s begin where we left off at our last video. Click Here for Audio Version of this Post Spending Time with Your Customers I have mentioned a couple of times in the past how important it is to be visible with your customers and to be friendly with them. Whenever there is a problem, it should be [...]
6 Reasons Why Handling Customer Complaints are Important Click Here for Audio Version of this Post In the last podcast I talked about the 5 most common types of complaining customers and how to handle them. In this podcast we will look why it is important to handle customer complaints. My next thought I have alluded to before in past podcasts and it does merit another mention but this time I will quote Myers Barnes who said “Treat [...]
Have you ever had a customer standing in front of you complaining not sure how to handle it? How do you decide the type of customer you are dealing with before deciding on a plan of action? And why is this important? Click Here for Audio Version of this Post We all have our own personalities, motivations and quirks. The same can be said for the unhappy person standing in front of you and if you can determine the [...]
We are going to continue looking at trends in the hospitality property industry. Some of these are things you may already be doing but if not, they might be food for thought. Click Here for Audio Version of this Post Local wild game and seasonal dishes Travellers want a good meal, and to keep their guests in-house, hotel restaurants have to be competitive and look for new ways to impress their customers. Hotels all over the world are integrating wild game from [...]
In the past we have looked at such topics that have included the importance of mission statements, setting up your organization, ways to wow your customers, and ways to make your property unique. These are all things you can start doing today for today. You might have asked yourself “What is the future of the hospitality property industry?” Click Here for Audio Version of this Post In the next couple of podcasts will look at the upcoming trends for [...]
