My competitors all charge to same rate, to be competitive should I charge less? I’m losing money but my occupancy is high, what can I do? Click Here for Audio Version of this Post In our last podcast we looked at the best ways to stay in touch with your customers and I had originally planned to continue with this theme but today we are going to get a little side-tracked because of a question that I have seen [...]
What is the best way to stay in touch with your clients? Does staying in touch have to be expensive? In our last podcast we looked at what things and themes to consider when staying in contact with you clientele. Today we are going to look at how to stay in touch. Click Here for Audio Version of this Post Build a list of existing and potential new customers. Have a program in place and train staff to capture [...]
It is important to stay in contact with your clients; what should you talk about? Should everything be about your property? Click Here for Audio Version of this Post In our last podcast we looked at a few important factors to consider when promoting your property. Today we are going to look at what things or themes you should consider writing about when staying in touch with your clientele. And by staying in touch, I mean through emails, [...]
What is the best way to promote my property? Does promoting my property have to be expensive? Today we are going to look a few important factors to consider when promoting your property. What should you promote? Click Here for Audio Version of this Post Identify and promote items that make the biggest margins as well as items that might encourage follow-up sales. Make sure your staff fully understands the products or services and I don't only mean the [...]
Why is staying in a Bed & Breakfast so popular? Are all Bed & Breakfasts the same? The simple answer is … Click Here for Audio Version of this Post In this video we are going to look a few other ideas bed & breakfasts should strive for. As a side note, at the time of this recording we are near the end of the Sochi winter games and the Men’s hockey semi-finals pitting Canada and the USA is [...]
Have you ever had a mix up with reservations? Is there a checklist that can be used for when taking a reservation? Today we are going to look at how you and your staff can stay consistent when taking a reservation. To make sure guests get the best impression of your Bed & Breakfast, train everyone who answers the phone. You need to gather essential information when taking guest reservations for your bed & breakfast by phone, and [...]
Is it smart to have the same breakfast routine every day? Should I let my employees set up breakfast the way they see fit? Click Here for Audio Version of this Post Today, we are going to look at preparing for your Bed & Breakfast breakfasts. How many of you enjoy getting up in the mornings and trying to decide what to serve your guests. Instead of driving yourselves crazy, do your breakfast prep before you go [...]
Who are you going to call if a wind storm knocks over a tree into your power wires and damages part of your Bed & Breakfast? What do you do if you wake up in the middle of the night to an unexpected snow storm? Today we are going to look at which important phone numbers you should have at the ready. It does not matter how organized we are, there are times when something could happen that will [...]
What are some ways I can consistently give my guests a great experience at my Bed & Breakfast? Is there a checklist I can use for maintaining the guest rooms? Click Here for Audio Version of this Post Today we are going to look at maintaining your Bed & Breakfast guest rooms. In earlier podcasts we talked about the importance of an organizational structure and consistency. And by this I mean everybody following the same schedule and checklists. By staying [...]
Is there more to operating a Bed and Breakfast and then putting a sign in front of my house? How do I find out what forms and permits are required to open a Bed and Breakfast ? Click Here for Audio Version of this Post Today we’re going to continue looking at opening and operating a Bed and Breakfast, specifically, the paperwork. To open and operate a Bed and Breakfast you need to take care of business issues [...]
