Staff Training for your Hotel

Staff Training for your Hotel Is a staff training a priority in your organization? Do you have a training procedure in place for new staff? Do you offer on-going training for your current staff? Nothing affects customer loyalty more than the actions and capabilities of employees, so it is extremely important to have a strategy in place to improve the single most important resource and your business: your people. Proper staff training is the most efficient way to share [...]

Staff Training for your Hotel2016-05-26T07:09:05+02:00

How to Write Quality Content for a Hospitality Property

How to Write Quality Content for a Hospitality Property With the popularity and growth of Airbnb, many hospitality property owners are realizing that their competition is increasing daily and that the old traditional ways of marketing might not be enough. With the percentage of people going to their smartphones for information, it is obvious that a successful hospitality property should build a customer list and that social media has to be an intrigue part of any Bed & Breakfast, Hotel, [...]

How to Write Quality Content for a Hospitality Property2016-05-25T09:15:18+02:00

Video Marketing for Business

Video Marketing for business is more and more important. Do you watch videos, if available when checking out a product or a service? Are you using video to market your property? Do you know how to go about getting your own property promotional video? Unless you’ve been living under a rock for the past few years, odds are you’ve experienced video marketing in some capacity, either as a customer or a business owner. ReelSEO released their Video Marketing Survey and Business [...]

Video Marketing for Business2016-05-11T10:44:27+02:00

Ways to Become the Best Hotel Front Office Manager

Ways to Become the Best Hotel Front Office Manager In a hotel, first impressions are everything. The way your front desk staff greets and attends to customers can make or break the image of your hotel. And like every good leaders, a front office manager leads from the front. If you can develop into a good manager, it is possible to lead by example and your staff will get the right knowledge and training from you to succeed in [...]

Ways to Become the Best Hotel Front Office Manager2016-04-28T07:34:38+02:00

Strategies for Practicing a Successful Mindset

You may have heard that adopting an effective mindset may be a major step to your ability to succeed. Perhaps it’s really the only factor as your mindset drives everything else. But what does that really mean, to guide with a successful mindset? In the day-to-day of life and business, how does one keep a successful mindset amidst conflict, demanding clients, chaos and responsibility? I'm able to guarantee something you may experience being a business owner - change. The path [...]

Strategies for Practicing a Successful Mindset2016-03-30T04:30:17+02:00

10 Best Customer Service Moments Ever

At the end of the day, life is a collection of experiences, most of them to do with people. Through my years of traveling, I’ve been privileged to encounter kindnesses in many forms from many people. Here, I’m sharing my 10 Best Customer Service Moments Ever. 1. The American and Southeast Asian teams of Ritz Carlton.I was planning a New Year’s surprise for my parents who were in Southeast Asia at the time. Because our family wouldn’t be spending [...]

10 Best Customer Service Moments Ever2016-03-03T04:41:19+01:00

Managing Your Hotel or Bed & Breakfasts Online Reputation

Effectively marketing and care of your hotel or bed and breakfasts online reputation is very important to the success of your business and you can help improve by following these into 9 significant details. Keep your Website Design Simple A business website layout can be crucial to the success of your online appearance and often websites are overlooked when it comes to trying to present a property’s persona. Although it’s great to include as much information as possible on [...]

Managing Your Hotel or Bed & Breakfasts Online Reputation2016-03-03T04:32:42+01:00

Mistakes You are Making with Your Brand

Are you at the point with your business that you know branding is important but that you’re so far behind that you don’t know where to start? You probably have questions about what to do and how to do it. This cyclical mindset is one that troubles more people in the hotel and Bed & Breakfast industry than are willing to admit. Fortunately, there are a few steps you can take to build your brand. The following are some of [...]

Mistakes You are Making with Your Brand2016-03-03T04:47:27+01:00

Challenges for Small Hotels and Bed & Breakfasts: A Case Study

By Philia Tounta ehotelier.com In Greece, we are living in an epoch shaped by a severe economic crisis. As a result, the hospitality and tourism industry has experienced a serious downturn in sales and profitability, especially in the last few years. Historically, hotels in Greece have been small in size, with the average number of beds per hotel standing at 76. Unfortunately, small hotels have been the most affected by the economic crisis. Everyone talks about development and investments in [...]

Challenges for Small Hotels and Bed & Breakfasts: A Case Study2016-03-03T04:19:58+01:00

How to Increase Profits with Your Hotel Restaurant

Do you have a hotel restaurant at your property that sits empty most of the day? Do the local population patronize your hotel restaurant? Would you like extra income from your hotel restaurant help your bottom line? This will be hard to achieve but if you make sure the menu is realistic and stay consistent, you might have a chance at additional profit. So let look at a list of some ways you can make this work. Create a [...]

How to Increase Profits with Your Hotel Restaurant2020-07-02T12:29:12+02:00