KHDC 079 – How to Set Up Your 2018 Organizational Goals

The importance of setting up your hospitality properties New Year’s organizational goals can’t be underestimated. Welcome to another edition of Hospitality Property School. Today I’m going to look at how to set up your 2018 organizational goals. Whether you have had a pretty good year or you have gone through unsettled times, you can’t underestimate the importance of organizational goals. I can hear you now. Setting goals! I’ll put it on my resolution list [...]

KHDC 079 – How to Set Up Your 2018 Organizational Goals2018-12-06T11:12:09+01:00

KHDC 078 – How To Get Your Marketing Campaign To Go Viral

To help your marketing campaign to stand out from your competitors, you’ll need to catch the attention of your potential guests in a bigger way. Welcome to another edition of Hospitality Property School. Today I’m going to look at How to Make Your Marketing Campaign Go Viral. To help your marketing campaign to stand out from your competitors, you’ll need to catch the attention of your potential guests in a bigger way. When you look [...]

KHDC 078 – How To Get Your Marketing Campaign To Go Viral2020-02-26T13:46:24+01:00

KHDC 077 – Enhance Your Business with Your Housekeeping Department

Housekeeping departments can be the largest team on a property. How can you develop them to enhance a guest experience? Welcome to another edition of Hospitality Property School. Today I’m going to look at Hospitality Property Housekeeping Departments. When visiting any property, at the absolute minimum I expect two things: A comfortable bed A clean building Nothing sends a stronger message than a spotless property and the general condition of guestrooms. This can be a [...]

KHDC 077 – Enhance Your Business with Your Housekeeping Department2020-02-16T10:31:16+01:00

KHDC 076 – How Hospitality Property Customer Service Has Changed

With the dramatic revolution in hospitality property technology, social media and competition, how has customer service changed? Welcome to another edition of Hospitality Property School. Today I’m going to look at how customer service has changed in the hospitality property industry. Basically, customer service has not changed. It has always been, and ought to remain, the same. Customer service is about giving a customer what they need and making sure they are happy with what [...]

KHDC 076 – How Hospitality Property Customer Service Has Changed2020-02-27T11:23:35+01:00

KHDC 075 – What Happens to Hotel Soap?

Soap, health & hygiene have a huge impact on our world, yet the hotel industry is tossing a million bars of soap every day. Welcome to another edition of Hospitality Property School. Today, I’m going to talk about recycling hotel soap. You might be scratching your head thinking, “What did he just say?” You understood correctly. Today I’m talking about recycling hotel soap. Now, in this podcast, I’m going to do something a little [...]

KHDC 075 – What Happens to Hotel Soap?2020-02-27T13:14:01+01:00

KHDC 074 – How a Property Management System Works

A property management system, the heart of a hospitality property, is a systematized process that manages the link between guests & services. Welcome to another edition of Hospitality Property School. Today I’m going to talk about Property Management Systems. Your property management system or PMS, also known as a front desk system, is the heart of any hospitality property. It is the systematized mechanism that oversees and coordinates the relationship between the customer and your services. Without one, a hospitality [...]

KHDC 074 – How a Property Management System Works2018-05-11T09:13:52+02:00

KHDC 073 – The “Hospitality Property School Group”

Do you know that your hospitality property can have the same success as a Hilton, Marriott or Four Seasons? Welcome to another edition of hospitality property school. Today, I’m excited to introduce you to the “Hospitality Property School Group”. Your hospitality property can have the same success as Hilton, Marriott or Four Seasons. As successful as chains are today, they all started as one property. Stay until the end and I’ll tell you how. Many hospitality [...]

KHDC 073 – The “Hospitality Property School Group”2018-05-11T08:57:49+02:00

KHDC 072 – Hospitality Property School Continues to Grow

Hospitality Property School continues to offer strategies to help Hotels, Resorts, Inns and Bed & Breakfasts increase their patronage & profit. Welcome to another edition of Hospitality Property School. Today, I’m going do something a little different. I am not going to have a normal podcast today because we at Keystone Hospitality Development Consulting are getting ready for a huge announcement next week. Now, if have just stumbled on to this podcast for the first time and [...]

KHDC 072 – Hospitality Property School Continues to Grow2018-05-11T08:13:48+02:00

KHDC 071 – How to Market Your Hospitality Property with Pinterest

How to use Pinterest to display your hospitality properties personality, values and the best you have to offer. Welcome to another edition of hospitality property school. I am your instructor, Gerry MacPherson and today, I’m going talk about Using Pinterest for Your Hospitality Property Pinterest was among the most popular social networks in 2015 with it increasing their user base by 97%. So what is Pinterest and how does it work? Pinterest it is a [...]

KHDC 071 – How to Market Your Hospitality Property with Pinterest2018-05-11T07:53:09+02:00

KHDC 070 – How to Market Your Hospitality Property Using Instagram

A recent study showed that only 30.8% of hospitality properties brands are using Instagram. Almost 71% are missing out. Why is this important? Welcome to another addition of hospitality property school. Today, I’m going talk about “How to Market Your Hospitality Property Using Instagram”. The travel industry has always been visual and hospitality properties have always used images to entice guests. Hospitality properties have boasted about their location with images to inspire potential guests to book [...]

KHDC 070 – How to Market Your Hospitality Property Using Instagram2018-05-11T07:10:37+02:00