KHDC 099 – How to Help Prevent Theft in Your Hospitality Property

The following are some steps that hotels, resorts, inns and bed and breakfasts can take to help prevent theft. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson and today, I am going to look at “How to Help Prevent Theft in a Hospitality Property”. . . How Is Hospitality Property Theft Prevented? . Hospitality properties are filled with many opportunities for thieves to steal from guests and the property alike. . Most guest [...]

KHDC 099 – How to Help Prevent Theft in Your Hospitality Property2020-02-27T12:59:33+01:00

KHDC 098 – How to Design a Wonderful Employee Experience

Most prosperous hospitality properties, hotels to bed & breakfast, are successful because they offer their employees a wonderful experience. Welcome to another edition of Hospitality Property School. Today, I am going to look at “How to Offer Your Employees a Wonderful Experience”. Kimpton Hotels & Restaurants, Hilton, Hyatt, and Marriott International have all listed in the top 50 best hospitality companies to work. Many employees have said they are dream places to work. Why do [...]

KHDC 098 – How to Design a Wonderful Employee Experience2020-02-16T09:49:56+01:00

KHDC 097 – The Advantages of Room Service

If you offer room service, you have to do it with flair, quality, professionalism, and confidence. Welcome to another edition of Hospitality Property School. Today, I am going to look at “How to Offer Great Room Service”. What is Room Service? Room service or in-room dining is a subdivision within the Food & Beverage Department of a hospitality property were guests are able to choose menu items for delivery to their room. Some of the [...]

KHDC 097 – The Advantages of Room Service2020-02-27T10:56:40+01:00

KHDC 096 – Airbnb and Your Hospitality Property

Even though Airbnb is only reaching its 10th year in operation, it has had a major impact on the hospitality property industry. Welcome to another edition of Hospitality Property School. Today, I am going to look at “Airbnb & How You Can Compete”. Even though Airbnb is only reaching its 10th year in operation, it has had a major impact on the hospitality property industry. There are many in the travel industry who feel that Airbnb [...]

KHDC 096 – Airbnb and Your Hospitality Property2018-05-13T12:15:16+02:00

KHDC 095 – 18 Phrases Guests Hate to Hear

As customers, we all hear or experience things that we hate. Your guests also have things, phrases and words they hate. Here is a list of some of the most common. Welcome to another edition of Hospitality Property School. Today, I am going to look at “Things, Phrases and Words Guests Hate to Experience or Hear”. I have a question for you. How do you feel when you have a problem with the internet, your phone, the bank [...]

KHDC 095 – 18 Phrases Guests Hate to Hear2020-02-27T11:11:36+01:00

KHDC 094 – 5 Ways Hospitality Properties Can Use Renewable Energy

Investing in renewable & eco-friendly resources can help improve your hospitality properties overall profit and patronage. Welcome to another edition of Hospitality Property School. Today, I am going to look at “Investing in Renewable & Eco-Friendly Resources”. Investing in renewable & eco-friendly resources can help improve your hospitality properties overall profit margin. Today, many travellers prefer to accommodations that are environmental-friendly rather than an ordinary hospitality property room. With climate change and the environment grabbing the [...]

KHDC 094 – 5 Ways Hospitality Properties Can Use Renewable Energy2018-05-13T11:17:41+02:00

KHDC 093 – Harassment in Hospitality Properties

Hospitality property employees can face an onslaught of mistreatment so often that it has become a normal part of the work experience, including sexual harassment. Welcome to another edition of Hospitality Property School. Today, I am going to look at “Harassment in Hospitality Properties”. Employees in hotels, resorts, inns, bed & breakfasts and restaurants face an onslaught of mistreatment so often that it has become a normal part of the work experience, including many being exposed [...]

KHDC 093 – Harassment in Hospitality Properties2020-02-16T10:05:07+01:00

KHDC 092 – How to Create Short-Term and Long-Term Goals

Your hospitality property needs direction and it’s up to you to choose that direction by setting goals that you can strive to accomplish. Welcome to another edition of Hospitality Property School. Today, I am going to look at “Setting up Short-Term & Long-Term Goals for Your Hospitality Property”. Your hospitality property (your hotel, resort, inn or bed and breakfast) needs direction and it’s up to you to choose that direction by setting goals. Long-term goals can [...]

KHDC 092 – How to Create Short-Term and Long-Term Goals2020-02-16T10:12:44+01:00

KHDC 091 – How to Be Positive and Improve Your Business

Practising positive thinking enables people to concentrate on their strengths as well as accomplishments that enhance contentment & motivation. Welcome to another edition of Hospitality Property School. Today, I am going to look at “How to Become a Positive Thinker”. Occasionally, life has a way of making us feel so small and breaking us down when something or someone gets in the way. The truth is your mindset, the way you think, is usually what really [...]

KHDC 091 – How to Be Positive and Improve Your Business2018-05-13T10:27:30+02:00

KHDC 090 – 12 Habits of Prosperous People

Nearly all successful people have similar habits and I will share a list of twelve of the most common. Welcome to another edition of Hospitality Property School. Today, I am going to look at “12 Habits of Prosperous People”. Here’s an interesting fact. Nearly all successful people have similar habits. You may not have noticed them. So, I’m going to share with you a list of twelve of the most common. Be Decisive [...]

KHDC 090 – 12 Habits of Prosperous People2018-05-13T09:49:46+02:00