. . Does this sound like you? You are operating your hotel, resort, inn or bed and breakfast and you think things are going well but you feel they could be better. Let me share with you how you can find out. Welcome to another edition of hospitality property school. I am your instructor, Gerry MacPherson. . . Does your hotel, resort, inn or bed and breakfast lack the consistency you feel you deserve? . Are you not getting the [...]
. . We are into 2020, but what was popular in 2019? Stay here with me and I will share with you the top ten episodes for hospitality property owners and managers last year. Welcome to another edition of hospitality property school. I am your instructor, Gerry MacPherson. . <. Thank you for joining me for a very special instalment recapping the top 10 episodes of 2019. I like this episode because it gives me the opportunity to take stock [...]
. . Do you sometimes feel stressed? You can’t keep your thoughts together. Being stressed can affect you deeply in both mind and emotion, so what can you do about it? Stay with me and I’ll share some tips. Welcome to another edition of hospitality property school. I am your instructor, Gerry MacPherson. . . Let me start by asking you a couple of questions. . Are you feeling stressed? . Does it look like there are constant obstructions in [...]
. . So we are into a new decade. What do we have to look forward to in the hospitality property industry? Stay with me and I’ll tell you. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . We here at Keystone HDC, we want to wish you a Happy New Year and take a few moments to explore upcoming hospitality property trends in order to help you lay the foundation for your [...]
. . This has been an interesting year. Do you want to know what’s coming up in the future? Welcome to another edition of hospitality property school. I am your instructor, Gerry MacPherson . . Since our founding in 2012, we have been very fortunate to have been able to help many hospitality properties worldwide grow their business with organizational assistance, employee development, marketing and ways to review their own hotels, resorts, inns and bed & breakfasts. . This year, [...]
. . Are you losing great employees and are not sure why? The answer might be some of your rules. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . There are hospitality property owners and managers out there who are doing things the way it always has been done because that is the way it has always been done. Over the years, these owners or managers might have driven their best people away [...]
. . How can you find out what your customers want? Using surveys (the right way!) can lead to more bookings. I am going to share the right questions to ask. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Today, I am going to look at the right survey questions to ask and how to write them. . The first thing is you have to know how well you really know your [...]
. . Investing in renewable & eco-friendly resources for hospitality properties used to be a luxury, but is now, not only is it necessary, it can help you improve your properties overall profit and patronage. I will share with you ways you can utilise green technology. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Hospitality properties have often demonstrated their role as first movers for green technology. . Every property is unique [...]
. . Are you looking for a way to make your life as a hotelier/innkeeper easier, increase your bookings and improve your bottom line? Well then don’t go anywhere because I have the answer for you. Welcome to another edition of hospitality property school. I am your instructor, Gerry MacPherson. . . There are here! I am proud to introduce the newly updated series of hospitality property books for you, hospitality property owners and managers. . They include: “How to [...]
. . A successful front office manager requires a perfect mixture of skilful hospitality & tight organizational skills, never settling for less than A +. I going to show you what you have to do to be a successful front desk manager. Welcome to another edition of hospitality property school. I am your instructor, Gerry MacPherson. . . In any hospitality property, first impressions are everything. The way your front desk staff greets and attends to guests can make or [...]
