Setting Goals – For Hotels, Resorts, Inns & Bed & Breakfasts | Ep. #197

. . Your hospitality property needs direction and it’s up to you to choose that direction by setting goals that you can strive to accomplish. I’ll show you how to start. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Today, I am going to look at setting up short-term & long-term goals for your hospitality property. Long-term goals can be a great motivator for self-improvement. They give you purposes that you [...]

Setting Goals – For Hotels, Resorts, Inns & Bed & Breakfasts | Ep. #1972020-06-30T18:44:03+02:00

Operation Manuals – Worth Their Weight in Gold | Ep. #196

. Operation manuals are worth their weight in gold. I’ll tell you why designing your own has to be a priority. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . In this episode, I am going to be taking a closer look at your operations manual. . In the last episode, I looked at who you were and what job descriptions were needed to operate your hospitality property. I also talked about [...]

Operation Manuals – Worth Their Weight in Gold | Ep. #1962020-06-30T18:40:38+02:00

Organizational Strategy for Your Hotel, Resort, Inn or Bed & Breakfast | Ep. #195

. No matter the size of your property, you have to think like a CEO, with shareholders, a board of directors and department managers. I’m going to tell you how. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . As the owner of an independent hotel, resort, inn or bed & breakfasts, you and you alone have manifested any problems or uncomfortable situations that have occurred. . Does that sound harsh? . [...]

Organizational Strategy for Your Hotel, Resort, Inn or Bed & Breakfast | Ep. #1952020-07-08T11:16:13+02:00

How to be Organized in Your Hospitality Property | Ep. #194

. . Do you like working with organized companies? So do your guests. Keep going to see how organized you are. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . In this episode, I am going to be talking about setting up your organizational strategy but before we do that there are a few things that have to be established. . Why are you or wish to be a hospitality property owner? [...]

How to be Organized in Your Hospitality Property | Ep. #1942020-07-07T12:44:21+02:00

How to Start a Hotel, Resort, Inn or Bed and Breakfast- 9 Keys to Success | Ep. #193

. . When travel starts to return and the world begins opening up, it is going to be a slow and staggered process. You have to be ready and I’m going to tell you how to start. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . For the sake of this episode, I'm going to assume you're either starting a hotel, resort, inn or bed and breakfast from scratch or are hoping to [...]

How to Start a Hotel, Resort, Inn or Bed and Breakfast- 9 Keys to Success | Ep. #1932020-06-30T18:12:54+02:00

Visualize Everything | INNsider Tips Ep. #004

Welcome to the INNsider Tips. The last couple of tips were about opening your hospitality property Today’s tip is before you start building or renovating, walk around and visualize everything. . You want to draw out every aspect of your property and an even better option would be to have a three-dimensional model built. You want to understand how all aspects of your property will work together before the first nail is hammered or concrete is poured. . I had [...]

Visualize Everything | INNsider Tips Ep. #0042020-06-18T13:33:22+02:00

How to Get the Support You Need to Grow Your Property | Ep. #192

. . Operating a successful hospitality property just got easier… You’re a heartbeat away from the crucial training, advice & support you need to plan, create & grow a prosperous and rewarding hotel, resort, inn or bed and breakfast. Stay with me and I’ll explain how. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . Does any of this sound familiar? . You have a great idea for a hospitality property, but don't know where to [...]

How to Get the Support You Need to Grow Your Property | Ep. #1922020-07-01T14:21:20+02:00

How to Come Back Stronger After the Pandemic-Resources for Hospitality Properties | Ep. #191

. . Are you going to be as ready as your competition when guests slowly start to return? What can you do to ensure you’re going to be on top of their booking list? Check out this episode and I’ll tell you how. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . If you read, watched or listened to last week’s episode of Keystone HDCs Hospitality Property School, “9 Ways to Prepare for [...]

How to Come Back Stronger After the Pandemic-Resources for Hospitality Properties | Ep. #1912020-06-30T18:01:52+02:00

9 Ways to Prepare For When the Guest Return | Ep. #190

. . It doesn’t look like a rush of travellers are going to be returning soon. Should you be sitting in the corner waiting for the influx? No, and I am going to tell you some things you should be doing in the meantime to prepare. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . There is no denying that the hospitality property industry is taking a major hit. Due to the COVID-19 [...]

9 Ways to Prepare For When the Guest Return | Ep. #1902020-06-30T17:47:11+02:00

How to Improve Your Guests Sleep | Ep. #189

. . It does not matter if your guests are travelling for pleasure or business, there are times when getting a good night’s sleep can be a taxing proposition. I am going to share how you can help improve their sleep. Welcome to another edition of Hospitality Property School. I am your instructor, Gerry MacPherson. . . According to the JD Power’s 2019 North America Hotel Guest Satisfaction Index Study, just 29% of hotel guests surveyed said they had a “better-than-expected” [...]

How to Improve Your Guests Sleep | Ep. #1892020-06-30T17:27:49+02:00