Do You Wish To Grow Your Hospitality Property?
Start a Bed and Breakfast
Start a Hotel
Improve Your Bed and Breakfast
Improve Your Hotel
Look No Further Than Keystone HDC Resource Centre
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Hospitality Property Promotional Videos
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Hospitality Property Review Videos
Improve your bookings with a review video of your hospitality property.
The process is simple and you’ll be able to use your review video on your website, YouTube & other video platforms, through social media, and at events.
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Hospitality Property Promotional Videos
You can promote your hospitality property with your own promotional video. You have the freedom to use it on your website, YouTube & other video platforms, through social media, and at events
Highlight the Best Your Property Has to Offer.
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Training Tutorials
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Keystone HDC Bookstore
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Your Full Guide to Owning & Operating a Hospitality Property – Successfully
This is a question I am often asked, and was the motivation for my writing of the book “Your Full Guide to Owning & Operating a Hospitality Property – Successfully”.
As a travel authority with decades of hotel, resort, inn and bed & breakfast visitation experience, I wanted to share my expertise and knowledge with current and potential hospitality property owners and manager who do not have the benefit of a ready-made organizational structure, branding and marketing that chain properties provide.
If you’re not sure you might benefit from this book, let me ask you a couple of questions.
- Is the idea of being your own boss sound appealing to you?
- Is the thought of sharing your corner of the world with guests intriguing?
- Have you ever thought about owning or operating your own independent hotel, resort, inn or bed & breakfast, but were not sure the steps to take to ensure success?
- Do you currently own a property and are looking for ways to increase your bookings and profit?
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If you have answered YES to any of these questions, this book is for you.
In this book, I will share with you more than just quick-fix tactics but instead how to develop successful long-term operation methods.
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For easy use, this book is divided into four separate series.
Series #1 – Your Hospitality Property Organizational Structure
Series #2 – Employee Development
Series #3 – Marketing for Your Hospitality Properties Success
Series #4 – How Do You See Your Property
In this book, you will have access to 47 chapters of proven methods for the operation of a successful hospitality property, plus 64 links to resources, charts, diagrams, lists, checklists, forms and pdf’s to help your property grow.
I cover such topics as how to set up your organizational & management strategy, how to create an operation manual, how to develop the right mindset, hiring & training employees, dealing with customers, marketing strategies that work and how to develop your property.
You will learn to stay two steps ahead of your competition, increase your bookings and patronage while enjoying fun & fulfilled life as a hotelier/innkeeper.
If you have dreams of becoming a successful independent hotel, resort, inn or bed & breakfast proprietor, this book is designed to get you started and to grow your business..
Get your copy now!
Ebook
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Audiobook
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Book
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How to Open & Operate a Bed & Breakfast
“Have You Ever Thought About Opening Your Own Bed & Breakfast?”
Thinking of opening a Bed & Breakfast can be many different daydreams all rolled into one.
- Inviting people into your home and making personal connections.
- Do you enjoy cooking?
- Being an influential business owner in your community.
And all this while getting paid for it.
Before you open your doors and start welcoming guests, you will need to understand a few things.
In this book you will learn:
- Where to Start?
- Finding the Right Location
- Your Organizational Strategy
- Your Management Strategy
- What Should Your Operation Manual Include?
- How Will I Know My Operations Manual Works?
- What is Outsourcing?
The tips & techniques you learn in this book WILL save you problems & money in the future.
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Get your copy now!
Ebook
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Audiobook
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Book
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Strategies to Increase Your Bed & Breakfasts Bookings & Profit
Are You An Owner Of A Bed & Breakfast?
Does It Feel Like Your Whole Life Is Your Property?
Operating a Bed & Breakfast can feel like a 24/7 job. It is so easy to become lost in the day to day running of a B&B that you can lose sight of the bigger picture – ways to make the property more successful.
In this book, we will share proven techniques that will show you step-by-step ways to streamline your operation. To take control and still have time to develop your Bed & Breakfast success.
This Book Is Designed For Bed & Breakfast Owners.
Following the topics will be covered
- Who This Training is For
- Who We Are
- Who Are You?
- Where to Start?
- Organizational Structure
- Customer Service
- Chain of Service
- Marketing
- Social Media
- How to WOW Your Guest
Implement the information in this book to find new customers, gain their loyalty, get an advantage over your competitors, and allow you time to have fun and feel fulfilled as a bed & breakfast owner.
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Get your copy now!
Ebook
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Audiobook
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Book
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How to Open & Operate a Hotel, Resort or Inn
Have you ever thought about opening & operating your own hotel, resort or inn?
A happy innkeeper that will open their doors to welcome the world?
Do you know where to start?
Opening a hotel, like any new business, can be more difficult than it might seem especially if the hotel industry is new to you.
This book will give you the information you will need before you open your independent hotel, resort or inn.
You will learn:
- Where to Start?
- Finding the Right Location
- Your Organizational Strategy
- Your Management Strategy
- What Should Your Operation Manual Include?
- How Will I Know My Operations Manual Works?
- What is Outsourcing?
The tips & techniques you learn in this book WILL save you problems & money in the future.
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Get your copy now!
Ebook
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Audiobook
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Book
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Hotel Resorts or Inns Strategies to Increase Your Bookings & Profit
Are You An Owner Of An Independent Hotel?
Does It Feel Like Your Whole Life Is Your Property?
This book is designed for Independent Hotel owners and managers.
It is so easy to become lost in the day to day running of a hotel that an owner/manager can lose sight of the bigger picture – ways to make the property more successful.
In this book, Keystone HDC will share proven techniques that will show you step-by-step ways to streamline your operation. To take control and still have time to develop your hotel’s success.
Following the topics will be covered
- Who This Training is For
- Who We Are
- Who Are You?
- Where to Start?
- Organizational Structure
- Customer Service
- Chain of Service
- Marketing
- Social Media
- How to WOW Your Guest
Implement the information in this book to find new customers, gain their loyalty, get an advantage over your competitors, and allow you time to have fun and feel fulfilled as a hotelier.
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Get your copy now!
Ebook
.
Audiobook
.
Book
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How to Provide Excellent Customer Service
A Guide for Your Hotel, Resort, Inn or Bed & Breakfast
If you are the owner/operator of a hospitality property, you might have seen the average property occupancy rate fluctuated dramatically over the past couple of years with no guarantee of consistent repeat business.
The main reason is the change in customer service expectations.
Today’s guest has become savvier and look for more than just a roof over their heads but an experience they can take home and share with their family, friends and colleagues. It is up to you to give them this experience and in return, you get a loyal customer, one who becomes an ambassador for your property.
In this book, I will share proven customer service tips and techniques you can start applying today.