Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about Why Feedback is Important.

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Before I start I want to urge you to visit KeystoneHPD.com, our home page and watch the short video. If you stay to the end, you will qualify for a free bonus that will help grow your property’s business.

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Make sure you visit keystonehpd.com.

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In an earlier INNsider Tip, I said praise was important for your employees. Just as important as praise is feedback.

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If you have employees working hard for you, tell them; and if you have employees who are not pulling their weight, tell them.  

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You don’t have to hold regular meetings to share feedback, you can let employees know what you’re thinking by e-mail, a phone call or the way I think works the best, in person.  

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When offering feedback be as clear as possible. If you’re giving praise, give specific examples. Most employees enjoy hearing details when they are doing something right.

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And if there’s a problem, don’t just say “You’re not finishing your tasks on time”, offer a solution. You could say, “There seems to be a problem with your workload, what can we do to help?”

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Never talk down or demean a person. This is a solution that never works.

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I cannot emphasize this enough, unless it is an emergency or highly confidential, you should not hold a meeting with an employee in your office.

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You’re the face of your property, you have to be out and about as much as possible talking with your guests. So with this in mind, if you have to meet with an employee, go to where they are.

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This way you can share the information you need to share, watch how things are going and you’re not taking that employee away from their duties.

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That is it for today’s INNsider Tip.

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If you haven’t done so yet, make sure to subscribe so you don’t miss any future tips and make sure to join one of our groups that best serve your needs.

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That’s today’s INNsider tips.

Until next time, have a fun day.