Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about Ways to Surprise Guests.

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But before I start I would like to announce that we at Keystone HPD have taken our years of experience as hospitality property authorities and have produced the “6 Day Challenge” video series. This video series has many actionable tips & techniques that aspiring and current hotel, resort, inn & bed & breakfast etc. owners and managers can take and use to help improve your property’s bookings and profit.

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Topics include:

  • What Type of Owner/Manager Are You?

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  • How to Set Up Your Organizational Structure

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  • Importance of Great Customer Service

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  • Marketing Your Property

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  • Social Media Platforms

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  • WOWing Your Guests

…………………………………………….…plus more

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The regular price for this information-packed video series is $97 dollars but for a limited time, you can get it for only $7.

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For more details or to sign up, you can find a link in the show notes.

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Something I have noticed over the years is that it is the little things that people remember.

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One way to surprise your guests is by doing a little research. When taking the reservation, whether it be online or over the phone, you should have a question or space for special occasions.

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For example, when taking a phone reservation and it’s for the weekend, you could say “the weekends here are wonderful, great for special getaways”.

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This is a type of leading sentence and the guest might give you the reason for the booking.

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If the guest mentions the booking is for a wedding anniversary or a birthday, you could leave a box of chocolates in the room the day they arrive.

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This question or one similar should be part of a standard script when taking reservations but made to sound like part of the conversation. 

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I would like to hear your ways to surprise guests.

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That is it for today’s INNsider Tip.

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That’s today’s INNsider tips.

Until next time, have a fun day.