Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about preparing for your training program.

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As in all topics in your operations manual, your training has to be step-by-step.

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Have everything in writing. Your operations manual has to have a written training manual that contains specific instructions and reference information. This will be an incredible resource for any new employee and will quicken their success.

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It is the trainer’s responsibility to create a safe, non-threatening environment for learning.  

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For your training program to work, it is extremely important that the trainer has great people skills.

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They have to remember that new employees are people, so it is important to take the time to get to know the new members, establish a relationship, and treat them like they would like to be treated.  

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The trainer has to plan to be patient and set a reasonable pace when teaching new tasks.

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A good idea is to have them think back to when they were learning something new for the first time. A hectic pace and a busy environment will only lead to problems.  

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Before the training program starts provide notebooks and pens to new employees and includes in the notebook a complete description of the new employee’s job, a schedule of the training process and the list of the most common questions with answers.

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This will help put the new tasks they are learning in context.  

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That is it for today’s tip.

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That’s today’s INNsider tips.

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