Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about If Your Customer Service is Working.

.

.

But before I start I would like to announce that we at Keystone HPD have taken our years of experience as hospitality property authorities and have produced the “6 Day Challenge” video series. This video series has many actionable tips & techniques that aspiring and current hotel, resort, inn & bed & breakfast etc. owners and managers can take and use to help improve your property’s bookings and profit.

.

Topic includes:

.

  • What Type of Owner/Manager Are You?

.

  • How to Set Up Your Organizational Structure

.

  • Importance of Great Customer Service

.

  • Marketing Your Property

.

  • Social Media Platforms

.

  • WOWing Your Guests                            

                                                 …plus more

.

The regular price for this information-packed video series is $97 dollars but for a limited time, you can get it for only $7.

For more details or to sign up, you can find a link in the show notes.

.

Is there a way to tell if your customer service is working?

Do you recognize any of them?

  • Does it seem that you have had more than your fair share of complaints recently?

.

  • Do your employees feel dejected and this is having an effect on your guests?

.

  • Are you getting the initial business, but the reviews are not great and you’re getting little repeat business?

.

  • No one is booking even though you’re offering some real enticing incentives?

.

If any of these problems are happening on an ongoing basis, you need to step back and review your customer service policies.

.

That is it for today’s INNsider Tip.

.

If you haven’t done so yet, make sure to subscribe so you don’t miss any future tips and make sure to join one of our groups that best serve your needs.

.

You can subscribe at:

.

Join the 6 Day Challenge Video Series

For a Limited Time SAVE $90.00

https://keystonehpd.com/6-Day-Challenge

.

.

Sign up for INNsider Tips

https://keystonehpd.com/innsider-tips

.

.

Find your best group option visit

https://keystonehospitalitydevelopment.com/private-groups

 

That’s today’s INNsider tips.

Until next time, have a fun day.