Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about Handling Conflicts With Tact.

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Before I start I want to urge you to visit KeystoneHPD.com, our home page and watch the short video. If you stay to the end, you will qualify for a free bonus that will help grow your property’s business.

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Make sure you visit keystonehpd.com.

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When you have more than two people working together 8 hours a day, day after day, week after week, month after month, year after year you’re going to eventually have some problems and you’ll want to know how to handle conflicts.

Minor issues will quite often take care of themselves, but those that blow into major issues can be very disruptive and stressful.

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In any situation like this, you want to nip in the bud immediately. 

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A good start is to let all employees know from day one your door is always open. You have to create a safe environment in which employees feel comfortable, can be honest, and openly voice their frustrations.

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Encourage them to come to you with any problems and make sure all conversations held in your office remain completely confidential.

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This is very important when responding to conflicts.

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You have to be neutral and keep an open mind. Ask questions, and really listen to the answers so you understand how each person in the dispute feels.

 

Here, you can help the two parties reach a resolution that’s acceptable to everyone. If you have a policy in place in your operations manual for this type of situation, use it. If the policy is to blame, change it and if there is no policy for this issue and you feel one is justified, add it.   

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That is it for today’s INNsider Tip.

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That’s today’s INNsider tips.

Until next time, have a fun day.