Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about How to Enhance Your Customer Service.

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But before I start I would like to announce that we at Keystone HPD have taken our years of experience as hospitality property authorities and have produced the “6 Day Challenge” video series. This video series has many actionable tips & techniques that aspiring and current hotel, resort, inn & bed & breakfast etc. owners and managers can take and use to help improve your property’s bookings and profit.

Topics include:

  • What Type of Owner/Manager Are You?

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  • How to Set Up Your Organizational Structure

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  • Importance of Great Customer Service

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  • Marketing Your Property

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  • Social Media Platforms

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  • WOWing Your Guests                                     

                                                 …plus more

 

The regular price for this information-packed video series is $97 dollars but for a limited time, you can get it for only $7.

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For more details or to sign up, you can find a link in the show notes.

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Excellent customer service is the lifeblood of any hospitality property. 

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You can extend promotions and cut room rates to bring in as many new guests as you want, but unless you can get some of those guests to come back, your property will not be lucrative for long.  

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Good customer service is about inviting guests in, giving them an excellent experience, sending them away happy enough to want to come back and then to pass positive feedback about your property to others who may want to try it, and in turn become repeat guests.

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If your property looks pleasant, you may get a guest once. It is the way you deal with that person, the customer service, which will determine if that guest would want to come back.

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Customer service means forming a relationship with your guests, a relationship that the guest would like to continue.

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How do you form such a relationship? 

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By remembering

“You and your property will be judged by what you do, not what you say.”

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This may sound simple but providing great customer service means consistency and consistency can only happen if you have a working organizational structure in place.  The bottom line, your goal has to be to enhance your customer service. 

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That is it for today’s INNsider Tip.

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If you haven’t done so yet, make sure to subscribe so you don’t miss any future tips and make sure to join one of our groups that best serve your needs.

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You can subscribe at:

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Join the 6 Day Challenge Video Series

For a Limited Time SAVE $90.00

https://keystonehpd.com/6-Day-Challenge

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Sign up for INNsider Tips

https://keystonehpd.com/innsider-tips

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Find your best group option visit

https://keystonehospitalitydevelopment.com/private-groups

 

That’s today’s INNsider tips.

Until next time, have a fun day.

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