Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about encouraging your employees to think outside the box.

.

.

Before I start I want to urge you to visit KeystoneHPD.com, our home page and watch the short video. If you stay to the end, you will qualify for a free bonus that will help grow your property’s business.

.

Make sure you visit keystonehpd.com.

.

When a rule exists that absolutely has to be followed, give the reason why so it is clear to your employees, for example, safety regulations or specific laws, otherwise encourage them to think outside the box, especially when it comes to customer service.

.

It has to be OK for an employee to step away from their task to help a customer with directions or to give advice on an attraction or even a little small talk.

.

Encouraging your employees and giving them the freedom to do things with your customers can actually enhance your customer’s stay, you’ll have a happy employee who knows how to do their job, follow the rules and bend them when necessary.

.

When getting to know new employees, ask them about their hobbies, their interests, about any special skills they may have. You might have hired a housekeeper and found out that you have a blogging expert or a maintenance person that is an amateur historian.

.

You might find employees with ambition and talent to help you take your business to the next level.

.

Encouraging your employees, both new and senior to look for ideas to make their jobs easier or to enhance your property.

.

Have them be on the lookout for new technology opportunities that you and your employees can explore, even if you’re not sure they can be immediately applied to your business.

.

Who knows? You could be onto the next big thing and gain more of an advantage over your competition.

.

That is it for today’s INNsider Tip.

.

If you haven’t done so yet, make sure to subscribe so you don’t miss any future tips and make sure to join one of our groups that best serve your needs.

.

.

You can subscribe at:

.

.

And to find your best group option visit

https://keystonehospitalitydevelopment.com/private-groups

 

That’s today’s INNsider tips.

Until next time, have a fun day.