Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about what you have to do before your training begins.

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Have your trainer go through the training procedure themselves before the training begins. 

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A good trainer will know what’s expected of the employee in their new position, but they don’t always know for sure if those expectations come through in the training process. The trainer going through the program and looking at it from the new employee’s perspective can help.

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Here it is a good idea to get feedback from senior employees and make sure the common questions or concerns are covered.

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From the very beginning of the training, watch the employees and ask questions to make sure things are clear. 

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This is very important.

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Don’t ever demean or talk down to a new employee.

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Actually, this is important for all employees. If employees are having problems understanding any aspect of the training, use relevant experiences or an example to explain or make things clear. 

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When you see things are starting to click, challenge them. Add-on other responsibilities that you know are achievable, give them scenarios that you know can happen and see how they would respond.

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In all aspects of the training, make sure to enforce that customer service as a top priority.

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Be there to guide them, using your expertise, steering away from any indecisions or bad behaviours before they become a bad habit.  

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The trainer should use current staff as experts showing how specific procedures actually work in the day-to-day operation.

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Give praise when deserved

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Yes, in a perfect world, excellence would be a matter of course, but not showing appreciation might make an employee wonder if they are living up to your expectations. You don’t have to go overboard, just a “good job” or “well done” will work. 

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Even a smile will go a long way.  

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Also, criticism is important to correct bad behaviour before becomes a habit. Make sure it’s constructive and with an alternative solution.  

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Again, I can’t stress enough the importance of a step-by-step procedure for all aspects of your business.

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With the accurate step-by-step process, owners, trainers and new staff will not be second-guessing.  

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That is it for today’s tip.

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That’s today’s INNsider tips.

Until next time, have a fun day.

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