Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about a good time for employee training?

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  • When performance appraisal shows performance improvement is needed.

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  • As part of succession planning to help an employee be prepared for new roles at your property.

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  • When testing new systems.

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  • As part of an overall professional development program, and these could include themes such as:

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Proper communication in the workplace.

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This could be coupled with:

Diversity training usually includes explanations of how people have different perspectives and views.

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Computer skills

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Customer service

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Ethics

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Human relations

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Workplace safety

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Sexual harassment training

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Too often, independent hotel, resort, inn and bed and breakfast owners/managers fail to see the value in providing a formal training program.

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Running on tight budgets, entrepreneurs are focused on the bottom line and think they can do the training themselves.

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This is where you have to think like a president and not a shareholder.

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For me, this is a no brainer, training programs are a win-win for both your property and the employees.

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Well, that’s today’s INNsider tips.

Until next time, have a fun day.

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